About WHO

WHO Global Service Centre

The Global Service Centre (GSC) was established in 2008 to offer administrative services to programmes and staff from the World Health Organization (WHO) and partner entities. The business objective was and continues to be achieving cost reductions and efficiency gains in the delivery of administrative service for WHO.

WHO

Enabled by WHO’s Enterprise Resource Planning (ERP) system, the Global Management System (GSM), the GSC provides services in the areas of human resources operations, global finance and global procurement and logistics. At its launch, the GSC provided services to WHO headquarters, the WHO Western Pacific Region and partner entities. The centre has since expanded its client base and now provides administrative services to all programmes and staff of WHO, at all levels, with the exception of the WHO Region of the Americas.

Mission statement

The mission of WHO Global Service Centre is to deliver agreed quality and responsive services to customers in WHO and Partner Entities in the area of Human Resources, Finance and Procurement, to enable them to implement their programmes timely and cost effectively; and to Staff, to ensure their contracts, salaries and entitlements are administered timely and appropriately.

GSC helps WHO effectively deliver its global health mandate and sustain a working environment in GSC condusive to achieving the highest work standards and job satisfaction.

Our shared values

Service-orientation

Providing services in a proactive and responsive way, aiming for client satisfaction.

Respect

Through professional behaviour, earning the respect of others, both within and outside the Organisation.

Transparency

Encouraging open communication and providing accessibility to information throughout the organization.

Efficiency

Striving for timely, cost-effective and accurate work results.

Continuous improvement

Continuously looking for improved ways of working and upgrading one's skills and competencies through learning.

Work/life balance

Actively promoting a healthy working environment where the work/life balance is respected.

Collaboration

Developing and maintaining effective working relationships within and outside the Organization.

Accountability

Promoting greater accountability at all levels ensuring that policies are implemented and adhered to.

Team Work

Working together in harmony, showing mutual respect and benefiting from each other's ideas and talents.

Integrity

Staying equitable, impartial and fair in all actions.

What we do matters