About WHO

General Management (GMG)

Efficient and effective managerial and administrative functions guide, support and enable the optimum delivery of technical health programmes, and, ultimately, the achievement of WHO's global health mandate.


The mission of general management comprises four separate but interrelated parts:

  • to provide analysis and information that facilitates strategic and operational management decision making and the matching of donor interests to WHO's needs;
  • to define and monitor general management and administrative policies and to act as custodian of the regulatory framework domain of WHO's administration;
  • to provide client-oriented, efficient and cost-effective administrative services and support to the Organization; and
  • to promote an efficient and collaborative working environment, which focuses on the achievement of results, while at the same time ensuring transparency and accountability throughout the Organization.

General management bases its work on nine core values

The nine core values are service-orientation, integrity, being equitable, respect, collaboration, transparency, accountability, efficiency, inclusiveness, and continuous improvement.

GMG departments

Finance (FNM)
Global Conference and Training Centre, Tunis (GCT)
Global Service Centre, Kuala Lumpur (GSC)
Human Resources Management (HRD)
Information Technology and Telecommunications (ITT)
Operational Support and Services (OSS)
Planning, Resource Coordination & Performance Monitoring (PRP)

GMG contact information

General Management
World Health Organization
20 Avenue Appia
1211 Geneva 27