About WHO

2015 Global Stakeholder Perception Survey

Listening to stakeholders is key to WHO reform. Responding to the recent changes in the global health arena, WHO approached external stakeholders in the second half of 2015 to find out how they perceived the Organization. The first survey of partners’ perceptions of WHO was carried out back in 2012. The questions asked in 2015 were almost identical to those in the first survey, in order to benchmark progress.

In total 1039 external stakeholders took part, representing a range of national decision makers (health and other government officials and UN agencies) and opinion-formers (NGOs and civil society, international organizations, health professional associations, WHO collaborating centres, foundations, media and health partnerships).

Respondents were asked what they thought of WHO’s leadership role, relevance, influence, ability to manage international public health threats, independence and public health information. Available in all 6 official UN languages plus Portuguese, the survey also mapped the confidence people had in the Organization and checked which WHO areas of work respondents found to be most important.

Key findings of the survey include:

88% of respondents indicated that WHO was either indispensable or important to their work.
  • WHO is seen as an essential leader to improve global health outcomes.
  • The percentage of external respondents who find WHO either indispensable or important for the work of their organization has risen from 82% to 88% between 2012 and 2015.
  • WHO is perceived as the most effective organization at influencing policy for improving people's health at the global level.
  • A majority of stakeholders commended WHO’s leadership of the Ebola outbreak, but confidence in WHO’s ability to manage future public health threats has been challenged.
  • WHO’s information is perceived as reliable, accurate and useful, however its timeliness can be improved.
  • A majority of respondents commended WHO’s work across its 6 priority areas of responsibilities.
  • WHO’s independence is recognized by the majority of people yet it is called into question by 1 in 5 of respondents
  • External stakeholders’ perceptions vary depending upon geographical location. Regions are broadly supportive of WHO’s work while opinions differ from one WHO region to another, and these differences vary depending on the topic.

Survey results

Results of WHO's Global Stakeholder Perception Survey can be found below: