Ageing and life-course

Priority pass care helps older people access health services in Kuwait

In 2012, Kuwait implemented a simple but effective measure to improve the accessibility and delivery of health services to older people.

Koweit distributed a card granting priority access to older people to both general walk-in clinics and appointment-based chronic-disease management clinics. The Ministry of Health launched a media campaign to announce the introduction of the card, which was made available through local primary health-care centres. More than 31 000 cards have been distributed, corresponding to about 51% of the eligible population.

An initial survey revealed that card holders reported dramatically reduced waiting times and spending more time with their treating physicians. Some also said that they felt special when using their card and valued their preferential treatment as a sign of appreciation and respect.

Source: The World report on ageing, WHO 2015.