Bulletin of the World Health Organization

An interactive integrative approach to translating knowledge and building a “learning organization” in health services management

Somsak Chunharas

ABSTRACT

This paper proposes a basic approach to ensuring that knowledge from research studies is translated for use in health services management with a view towards building a “learning organization”. (A learning organization is one in which the environment is structured in such a way as to facilitate learning as well as the sharing of knowledge among members or employees.) This paper highlights various dimensions that determine the complexity of knowledge translation, using the problem-solving cycle as the backbone for gaining a better understanding of how different types of knowledge interact in health services management. It is essential to use an integrated and interactive approach to ensure that knowledge from research is translated in a way that allows a learning organization to be built and that knowledge is not used merely to influence a single decision in isolation from the overall services and management of an organization.

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