How does satisfaction with the health-care system relate to patient experience?
Sara N Bleich, Emre Özaltin & Christopher JL Murray
Volume 87, Number 4, April 2009, 271-278
Table 2. Predictors of patient satisfaction with the health system in 21 European Union countries, World Health Survey for 200325
| Predictor | OLS coefficient (SE)a |
|---|---|
| Patient experience by responsiveness domains | |
| Autonomy | 0.11 (0.02)*** |
| Choice | 0.18 (0.04)*** |
| Communication | 0.08 (0.02)** |
| Confidentiality | 0.12 (0.05) |
| Dignity | 0.40 (0.12)*** |
| Prompt attention | 0.24 (0.03)*** |
| Quality of basic amenities | 0.61 (0.11)*** |
| Patient expectations | |
| Formal education | |
| < 12b years | |
| 12 years | –9.3 × 10–4 (0.04) |
| > 12 and < 17 years | –0.14 (0.04)*** |
| 17 years | 2.8 × 10–3 (0.04) |
| National attribute | |
| GDP per capita measured as PPP | 3.91 × 10–5 (0.00)*** |
| Health status, self-reported | |
| Very goodb | |
| Good | –0.15 (0.04)*** |
| Moderate | –0.28 (0.05)*** |
| Bad | –0.29 (0.08)*** |
| Very bad | –0.53 (0.14)*** |
| Type of care by provider type | |
| Governmentb | |
| Privately operated | –0.12 (0.04)*** |
| NGO | 0.08 (0.10) |
| Other | 0.06 (0.08) |
| Personality, feelings of sadness | |
| Nob | |
| Yes | –0.11 (0.03)*** |
| Vignette score | |
| Average | 0.02 (0.02)* |
| Top percent | 2.2 × 10–3 (0.00)*** |
| Bottom percent | –4.2 × 10–3 (0.00)** |
| Coverage (immunization) | –0.1 (0.00)*** |
| Constantc | 2.03 (0.29)*** |
| R² | 17.5 |
| n | 16 384 |
*P < 0.05; **P < 0.01; ***P < 0.001.GDP, gross domestic product; NGO, nongovernmental organization; OLS, ordinary least squares; PPP, purchasing power parity; R², proportion of the variation in satisfaction accounted for in the model; SE, standard error.
a The full model is in Appendix A (available at: http://healthmetricsandevaluation.org/resources/pubs.html).
b Reference category.
c The constant is the intercept term.Data from the World Health Survey for 2003.
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