Managing WHO Humanitarian Response in the Field
Contents
PART I – Framework for WHO Response
1. Objectives, key functions and principles
- 1__ Objectives, key functions and principles
- 1.1 WHO objectives, role and core functions in humanitarian response
- 1.2 Overall guiding principles for WHO humanitarian response
- 1.3 Role in relation to the Health Cluster
2. The response planning and management processes
- 2._ The response planning and management processes
- 2.1 The emergency response process
- 2.2 Steps in emergency programme planning and implementation
- 2.3 Key internal planning & management functions
PART II – Planning and managing the WHO response
3. Determining whether – and what kind of – WHO response is needed
- 3._ Determining whether – and what kind of – WHO response is needed
- 3.1 Preliminary contacts and actions
- 3.2 Preliminary assessment/enquiries
- 3.3 Establishing an initial working scenario
- 3.4 Making a judgement on the need for and nature of WHO action
4. Leading and enabling the WHO response
- 4._ Leading and enabling the WHO response
- 4.1 Organizing the office; building a team
- 4.2 Equipping the WCO for information management
- 4.3 Accessing and mobilizing resources
5. Assuring health information, assessment, situation analysis and monitoring
- 5._ Assuring Information on Health and its Determinants
- 5.1 Ensuring good health information management
- 5.2 Organizing – and ensuring the quality of – assessments
- 5.3 Assuring monitoring of the health situation and risks
- 5.4 Analysing the situation
6 Defining objectives and preparing an action plan
- 6_ Defining objectives and preparing an action plan
- 6.1 Defining objectives
- 6.2 Selecting response strategies
- 6.3 Protecting and rebuilding national systems and capacity
- 6.4 Defining priority projects and preparing a WHO action plan (filling gaps)
7. Planning and implementing projects; preparing appeals
- 7._ Planning and implementing projects; preparing appeals
- 7.1 Preparing project proposals
- 7.2 Identifying and working with partners
- 7.3 Preparing CERF applications
- 7.4 Providing inputs to UN appeals
- 7.5 Managing (and monitoring) project implementation
8. Assuring effective communications
- 8._ Assuring effective communications
- 8.1 Managing internal communications
- 8.2 Internal reporting
- 8.3 Managing external communications
- 8.4 Producing a health (cluster/sector) bulletin
9. Promoting coordinated health action and best practices
10. Planning and managing WHO programme support activities
- 10._ Planning and managing WHO programme support activities
- 10.1 Assuring security
- 10.3 Managing human resources
- 10.3 Mobilizing/recruiting national staff for field operations
- 10.4 Assuring admin. services
- 10.5 Assuring finance services
- 10.6 Procuring supplies
- 10.7 Assuring in-country transport & storage of supplies
- 10.8 Assuring ICT services (data systems & telecoms)
11. Phasing out
PART III – Annexes
- Annex 1 Lessons learnt from WHO’s humanitarian action 2005-2007
- Annex 2 Effects of and responses to different types of disasters
- Annex 3 Criteria for WHO emergency response
- Annex 4 Emergency delegation of authority
- Annex 5 Possible agenda for a first internal WCO emergency management team meeting
- Annex 6 Format for a working scenario
- Annex 7 The cluster approach
Annex A – Materials on the effects and priorities in different types of emergency
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A1 Response priorities in particular kinds of disasters
pdf, 28kb -
A2 Demands on health sector of different types of emergency
pdf, 32kb -
A3 Some areas of work in relation to health services after a disaster
pdf, 35kb
Annex B – Materials for leading and enabling the WHO response
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B1 Possible WCO structures (organigrams) for humanitarian response
pdf, 68kb -
B2 Roles and responsibilities for management and coordination
pdf, 38kb -
B3 What is expected of a team leader
pdf, 38kb -
B4 Establishing an operations room
pdf, 36kb -
B5 Establishing a field sub-office
pdf, 42kb -
B6 Working with others
pdf, 29kb -
B7 7 steps to effective media communications in public health emergencies
pdf, 105kb -
B8 Sample format for a health cluster bulletin
pdf, 29kb -
B9 Planning an evaluation or lessons-learning exercise
pdf, 45kb
Annex C – Materials for planning and managing the WHO programme (ref. chapters 4 & 7)
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C1 Core functions analytical framework
pdf, 33kb -
C2 CERF project summary (application format)
pdf, 21kb -
C3 Life-saving activities in health and related sectors for CERF
pdf, 24kb -
C4 CAP project summary format
pdf, 20kb -
C5 Key health services & functions
pdf, 43kb -
C6 Possible input requirements for projects in key functional areas
pdf, 28kb -
C7 Project budget items & sample budget
pdf, 37kb -
C8 Standard format for a country-level project agreement with an NGO
pdf, 32kb -
C9 Considerations related to the selection of NGO partners
pdf, 20kb
Annex D – Materials for planning and managing WHO “operations” (ref. chapter 8)
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D1 Responsibilities of staff members for imprest accounts and petty cash
pdf, 25kb -
D2 Local procurement – competitive bidding requirements
pdf, 25kb -
D3 Standard WHO kits
pdf, 19kb -
D4 Guidelines for drug donations
pdf, 27kb -
D5 Delivering and managing supplies
pdf, 48kb
Annex E – Materials relating to information and analysis (ref. chapter 5)
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E1 Principles of emergency assessments
pdf, 30kb -
E2 The (3-Cluster) Initial Rapid Assessment
pdf, 36kb -
E3 Assessment management and planning checklist
pdf, 32kb -
E4 Assessment report outline and evaluation checklist
pdf, 55kb -
E5 Checklist for an initial assessment
pdf, 37kb -
E6 Planning field visits – checklist
pdf, 38kb -
E7 Key elements for planning a health information/surveillance system
pdf, 35kb
Annex F – Materials relating to coordination (ref. chapter 6)
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F1 TOR for cluster lead
pdf, 54kb -
F2 Some simple coordination formats
pdf, 29kb -
F3 Team building – hints for a coordinator
pdf, 33kb -
F4 Chairing/facilitating a meeting
pdf, 50kb -
F5 Fostering partnerships
pdf, 22kb -
F6 WHO-UNHCR MOU
pdf, 39kb
Annex G – Personal skills and conduct
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G1 Personal readiness checklist
pdf, 20kb -
G2 Preparing for your departure to the crisis-affected country (for international consultants)
pdf, 58kb -
G3 Departure for and arriving in the country (for international consultants)
pdf, 23kb -
G4 Arriving in the field – hints for a WHO emergency officer
pdf, 31kb -
G5 Managing stress
pdf, 33kb -
G6 Conducting semi-structured interviews
pdf, 35kb -
G7 Special considerations when interviewing people in a conflict situation
pdf, 23kb -
G8 Working with an interpreter
pdf, 18kb