Health systems

Health Systems Strengthening Glossary



Universal coverage: universal access to health services with social health protection.1

Utilization (of health services): experience of people as to their receipt of health care services of different types.2


Value: what people consider to be desirable ways of living as individuals and as members of societies...3

Vertical Integration: the coordination of the functions, activities or operational units that are in different phases of the service production process. Examples of this type of integration are the links between hospitals and medical groups, outpatient surgery centres and home-based care agencies.4

Vision: an inspirational statement that articulates main prioritized goals as well as values for what government wants to achieve for its population, both in public health and healthcare system terms.5






  • The world health report 2008 primary health care – now more than ever. Geneva, World Health Organization, 2008.
  • Starfield B. Basic concepts in population health and health care. Journal of Epidemiology and Community Health 2001;55:452-454. doi:10.1136/jech.55.7.452.
  • Inglehart & Welzel 2005: See:
  • Modified from Shortell SM; Anderson DA; Gillies RR; Mitchell JB; Morgan KL. Building integrated systems: the holographic organization. Healthcare Forum Journal 1993; 36(2):20-6
  • Framework for national health policies, strategies and plans. Technical briefing. Regional Committee for Europe Sixtieth session, Moscow, 13-16 September 2010. (EUR/RC60/TD.2) Available at: