Workload Indicators of Staffing Need (WISN)
The Workload Indicators of Staffing Need (WISN) method is a human resource management tool. It provides health managers a systematic way to make staffing decisions in order to manage their valuable human resources well.
The WISN method is based on a health worker’s workload, with activity (time) standards applied for each workload component. The method:
- determines how many health workers of a particular type are required to cope with the workload of a given health facility;
- assesses the workload pressure of the health workers in that facility.
This is a revision of an earlier WISN user’s manual, which WHO published in 1998. This revised manual takes into account the now-decentralized nature of health management in many countries. It is thus intended for the wider range of managers working at the different levels in today’s health systems.