Laboratory Quality Management System (LQMS) training toolkit
15 - Process improvement
The purpose of this module is to provide an introduction to the concepts of process improvement and a description of some of the tools used to achieve process improvement.
At the end of this module, participants will be able to:
- relate the historical perspective of process improvement;
- describe the importance of process improvement in maintaining quality;
- explain the need for tools to monitor laboratory processes so that problems can be identified and improved.
Content sheet 15-1: Continual improvement concept
Annex 15-A: W. Edwards Deming 14 points for quality