Knowledge management and health

WHO knowledge management strategy

Key stakeholders

The KM strategy targets three groups of stakeholders: national policy makers, WHO programmes, and health professionals in training and practise. Other audiences include the academic and research community, nongovernmental organizations, the private sector, donors, the media, development institutions and the general public. We will concentrate on developing countries with major challenges in meeting the Millennium Development Goals and which have an environment conducive to incorporating KM (table 2).

Our approach is to work in partnership with the above stakeholders towards building a Global WHO KM network responsive to country needs: applying what works, innovating where needed, and striving for maximum impact.

KM approach to working with countries: global WHO KM approach and main actions

Focus on countries in greatest need and clear opportunity for KM: identify countries with significant MDG challenges and receptive environment for KM.

Identify country needs: conduct knowledge mapping to identify current state of KM and how KM can best contribute to meeting needs.

Test and promote useful KM methods:
  • At country level: build capacity and share KM tools and practices to drive improvement in health services.
  • WHO programmes: identify and trial KM approaches to help deliver programmes more effectively.

Coordinate with WHO departments at HQ and regions: work in collaboration with WHO departments and regional offices to integrate KM approaches into national health development plans.