Sub-national and district management:
Assessing management performance
For higher level managers
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A Framework for Assessing the Performance of Health Systems
Christopher J.L. Murray & Julio Frenk, Bulletin of the World Health Organization, 2000, 78 (6), WHO
Outcome and process assessment; improving health; responsiveness; fairness in financing
(15 pages, pdf 415kb) -
Assessing Quality, Outcome and Performance Management
Dr. Javier Martinez, 2001, WHO
Evolution of performance management; modles, methods and indicators; prerequisites
(36 pages, pdf 100kb) -
Performance measurement for health system improvement: experiences, challenges and prospects
pdf, 447kb
2008, WHO Regional Office for Europe
Performance indicators should attempt to measure performance that is directly attributable to an organization or actor, and not to environmental factors (such as patient attributes or socioeconomic factors).To maximize its effect, performance measurement needs to be aligned with other aspects of system design, such as financing, market structure, accountability arrangements and regulation.
(28 pages) -
Management Assessment
Office of Thrift Supervision, 2004, US Department of Treasury
Policies and strategic goals; managing risk; effective system of internal controls and management reporting; adequacy and depth of resources; compliance with laws and regulations; overall safe and sound operation of the institution.
(17 pages, pdf 118kb)