Management for health services delivery

Sub-national and district management:
Assessing management performance

For higher level managers

  • A Framework for Assessing the Performance of Health Systems
    Christopher J.L. Murray & Julio Frenk, Bulletin of the World Health Organization, 2000, 78 (6), WHO
    Outcome and process assessment; improving health; responsiveness; fairness in financing
    (15 pages, pdf 415kb)
  • Assessing Quality, Outcome and Performance Management
    Dr. Javier Martinez, 2001, WHO
    Evolution of performance management; modles, methods and indicators; prerequisites
    (36 pages, pdf 100kb)
  • Performance measurement for health system improvement: experiences, challenges and prospects
    pdf, 447kb

    2008, WHO Regional Office for Europe
    Performance indicators should attempt to measure performance that is directly attributable to an organization or actor, and not to environmental factors (such as patient attributes or socioeconomic factors).To maximize its effect, performance measurement needs to be aligned with other aspects of system design, such as financing, market structure, accountability arrangements and regulation.
    (28 pages)
  • Management Assessment
    Office of Thrift Supervision, 2004, US Department of Treasury
    Policies and strategic goals; managing risk; effective system of internal controls and management reporting; adequacy and depth of resources; compliance with laws and regulations; overall safe and sound operation of the institution.
    (17 pages, pdf 118kb)