Management for health services delivery

Management of health facilities: Hospitals

What are the Best Strategies for Ensuring Quality in Hospitals?
John Øvretveit, 2003, WHO Regional Office for Europe
Approaches to improve quality and patient safety, hospital quality strategies, evidence on effectiveness
(25 pages, pdf 254kb)
Standards for Health Promotion in Hospitals
WHO Regional Office for Europe, 2004
Format and application of standards, 5 examples
(16 pages, pdf 232kb)
Egyptian Hospital Accreditation Program Standards
pdf, 372kb
2005, Partners for Health Reform, USAID
A total of 716 standards in 3 categories: (69) critical standards, (322) core standards, and (325) non-core standards. To become accredited, a hospital must meet all the critical standards and reach a cumulative score of 85 percent on the core standards. The noncore standards constitute a more ambitious target that hospitals are encouraged to work toward; current accreditation requires hospitals to reach a cumulative score of 40 percent on the non-core standards.
(71 pages, pdf 363kb)
The Impact of Accreditation on the Quality of Hospital Care: KwaZulu-Natal, South Africa
J. W. Salmon, J. Heavens, C. Lombard, and P. Tavrow, 2003, Quality Assurance Project, USAID
About two years after accreditation began, the study found that intervention hospitals significantly improved their average compliance with accreditation standards from 38 percent to 76 percent, while no appreciable increase was observed in the control hospitals.
(56 pages, pdf 367kb)

Hospital standards for Accreditation - examples from Afghanistan
2006, Ministry of Health Afghanistan and USAID