Management of health facilities: Hospitals
Hospital performance
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How Can Hospital Performance Be Measured and Monitored?
Health Evidence Network, 2003, WHO Regional Office for Europe
Performance measured in relation to explicit goals and values; service improvement; patient choice; resource maangement; accountability; regulatory inspection, surveys of consumers’ experiences, third-party assessments, statistical indicators
(17 pages, pdf 211kb) -
Measuring Hospital Performance To Improve The Quality Of Care In Europe: A Need For Clarifying The Concepts And Defining The Main Dimensions
2003, WHO Regional Office for Europe
Modles of hospital performance assessment; dimensions of hospital performance measurement: clinical effectiveness, patient centeredness, production efficiency, patient safety, staff welfare, responsive governance;
(20 pages, pdf 93kb) -
Payment for Performance (P4P): International experience and a cautionary proposal for Estonia
Alan Maynard, 2008, WHO Regional Office for Europe
Some health systems in Europe use financial incentives for hospitals and specialist physicians linked to process and outcome indicators of performance in an attempt to improve health gain. This is called paying for performance. This report advises caution with P4P but says that it can offer good value for taxpayers and the users of health services.
(34 pages, pdf 459kb) -
Health Sector Reform: Improving Hospital Efficiency
Grant, K. and Walford, V., 1998, UK Department for International Development
Increasing hospital autonomy as a way of improving efficiency what is meant by increased autonomy? is it different from privatisation? advantages and risks of management autonomy; deciding whether autonomy is appropriate; increasing financial stability of the hospital; specifying the extent of delegation and authority; determining personnel policies, staffing levels and mix; developing financial management systems; communications to staff and the public; service plans; performance measurement; improving procurement and management of drugs, supplies and equipment
(103 pages, pdf 419kb)