Management of health facilities: Laboratory services
Quality and standards
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The Role of Total Quality Management in Raising the Service Quality of Public Health Laboratories in Developing Countries
Gabriele Mallapaty, 1999, The Public Healthcare Laboratory
Commitment and support from central health authorities; training; costs; standardization; operational support; communication; action plan; assess the current situation; planning and documentation; setting priorities for implementation
(60 pages, pdf 169kb) -
Quality Assurance Training Programme for Primary Healthcare Laboratory Services
Gabriele Mallapaty, 2000, The Public Health Care Laboratory
Haematology, Biochemistry, Microbiology, Parasitoloy and Urine Analysis. Each subject is introduced with a theoretical session on sample collection, sample storage & transportation, and waste disposal & precautions. Internal Quality Control procedures for selected tests are highlighted. Practical sessions focus on selected tests.
(86 pages, pdf 324kb) -
Polio laboratory manual - Part 3 Laboratory Quality Assurance
2004, WHO/IVB/04.10
HTML version of the manual for quick access - click the links in the left column - covers quality, standard operating procedures, accrediation, supplies, documentation, equipment and tests
(Website) -
External Quality Assessment of Transfusion Laboratory Practice: Guidelines on Establishing an
EQA Scheme in Blood Group Serology
2004, WHO/EHT/04.09
Preparing for, implementing and monitoring performance of an external quality asseeement scheme; the annexex have samples of the tools required
(82 pages, pdf 587kb) -
Total Quality Management for Laboratories
Gabriele Mallapaty, 2001, The Public Health Care Laboratory
Operational support; minimize cost; quality services to all users; commitment; continuous learning; standardization; communication
(Website)