General management topics: Change management
For frontline managers
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Implementing Change: From Ideas to Reality
Jack Silversin and Mary Jane Kornacki, 2003,
American Academy of Family Physicians
Getting beyond the status quo; vision and leadership; options and win-win; human capital; align resources, structure and processes; monitoring and feedback
(6 pages, pdf 250kb) -
Change Management Guideline
pdf, 193kb
Office of Information and Communications Technology, 2002, Australian Department of Commerce
Roles, commitment, resistence, communication, team work
(13 pages, pdf 189kb) -
Leading Changes in Practices to Improve Health
pdf, 255kb
2004, Management Sciences for Health, Cambridge MA
Making the case for changing practices; types of changes; successful change; critical success factors; dealing with people's reactions to changes; preparing your team for change; assessing readiness for change; taking action to change practices; checklist for change
(24 pages, pdf 250) -
Communication and Change Management
WHO Regional Office for the Western Pacific
The change process; desired outcomes and key performance indicators; project planning; phases of change management experience; the change agent; change management; change management team; building commitment; acknowledge and manage resistance; information sheets, skill sheets, exercise sheets, facilator' guide
(61 pages, pdf 636kb)