Management for health services delivery

General management topics:
Decision making

For frontline managers

  • Decision-making Concepts & Methodologies
    Dr. Ernest H. Forman and Mary Ann Selly, 2001, World Scientific
    Examples, use and mis-use of information, different forms of measurement to assist decisions
    (16 pages, pdf 77KB)
  • Making Informed Decisions on Change: Key Points for Health Care Managers
    pdf, 346kb

    NHS Service Delivery and Organisation (SDO), 2001, London School of Hygiene and Tropical Medicine
    Reinventing the wheel? Evidence and effectiveness; change content, context and process; repeated WHY questions; SWOT analysis, business model reengineering; total quality management the learning organization; action research; examples
    (24 pages, pdf 339KB)