General management topics:
Decision making
For frontline managers
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Decision-making Concepts & Methodologies
Dr. Ernest H. Forman and Mary Ann Selly, 2001, World Scientific
Examples, use and mis-use of information, different forms of measurement to assist decisions
(16 pages, pdf 77KB) -
Making Informed Decisions on Change: Key Points for Health Care Managers
pdf, 346kb
NHS Service Delivery and Organisation (SDO), 2001, London School of Hygiene and Tropical Medicine
Reinventing the wheel? Evidence and effectiveness; change content, context and process; repeated WHY questions; SWOT analysis, business model reengineering; total quality management the learning organization; action research; examples
(24 pages, pdf 339KB)