Management for health services delivery

General management topics: Knowledge management

For frontline managers

  • From an Information Poor to an Information Rich Health Environment
    Alan Rector, 2001, UK NHS
    Getting the right information to the right people at the right time in the right form to make a difference requires effort. Information on individual patients should be linked to general knowledge in order to optimize care, use resources efficiently, prevent clinical errors, and encourage patients and the public to take responsibility for their own health and care.
    (4 pages, pdf 30kb)
  • Knowledge management
    Tom Sensky, 2002, Advances in Psychiatric Treatment (2002), vol. 8, pp. 387–396
    Data, information and knowledge; the nature of knowledge; knowledge management and the individual clinician; evidence based practice; case-based knowledge; knowledge management in organisations; learning organisations; barriers to knowledge management; auditing knowledge management and organisational learning;
    (9 pages, pdf 56kb)
  • A Tool for Sharing Internal Best Practices
    Margaret D’Adamo and Adrienne Kols, 2005, The Info Project, USAID
    This tool includes a step-by-step process, tips, case studies and links to additional resources that explain how an organization can more effectively share its own best practices internally.
    (23 pages, pdf 213kb)
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