Subnavigation

• Management for health services delivery
• General management
• Partnerships management
• Sub-national and district management
• Facility management
• Programme management
• Community health services
• Resource management
• Quality management
• Country experiences
• Links

Management of quality of care:
Accreditation

• Accreditation Guidelines for Educational/Training Institutions and Programmes in Public Health
  WHO Regional Office for South East Asia, 2002, SEA-HMD-213
  Framework for accreditation of educational institutions; generic skills and competencies; learning resources and processes; different levels of the health system; networking
  (50 pages, pdf 147KB)

• External Assessment of Health Services
  pdf, 71kb
  Charles Shaw, 2003, World Hospitals and Health Services
  International Organization for Standardization; excellence model, inspection, peer review; accrediation
  (4 pages, pdf 71)
• Using Accreditation to Improve Quality
  David Nicholas, 1999, Quality Assurance Project (USAID)
  Accreditation as well as self-regulation of hospitals in India and implementing IMCI
  (36 pages, pdf 184KB)
  En français: L’agrément en tant qu’outil d’amélioration de la qualité
  En español: El uso de la acreditación para mejorar la calidad
• Accreditation of Providers for the National Health Insurance Fund of Tanzania
  William Newbrander, 1999, Management Sciences for Health
  Forms of quality assessment; regulation and lisensing; options for accrediting providers; potential problems; inspectors accreditation guide; operational methods for improving quality
  (38 pages, pdf 95KB)
• Accreditation And Other External Quality Assessment Systems For Healthcare: Review Of Experience And Lessons Learned
  Dominic Montagu, 2003, UK Department for International Development
  Process, incentives, standards, regulation and benefits; experience in international accreditation; public private interaction; hospitals; blood banks; preconditions for a new accreditation programme
  (40 pages, pdf 225KB)
• Approaches To Healthcare Quality Regulation In Latin America and the Caribbean: Regional Experiences and Challenges, LACHSR Report No. 63
  Karen Askov Zeribi and Lani Marquez, 2005, Latin America and Caribbean Health Sector Reform Initiative, Quality Assurance Project, USAID
  Approaches to regulation of healthcare quality: licensing, certification and accreditation; challenges in quality regulation; regional experience with regulation; context of health sector reforms; cross-cutting themes, successes and challenges; providers and facilities; opportunities for strengthening quality regulation
  (62 pages, pdf 511KB)
• National Polio Laboratory Check List for Annual WHO Accreditation
  2003
  7 criteria for accreditation; designed primarily for Laboratories in countries that perform AFP surveillance
  (12 pages, pdf 185KB)
• Licensure, Accreditation, and Certification: Approaches to Health Services Quality
  Anne L. Rooney & Paul R. van Ostenberg, 1999, Quality Assurance Project (USAID)
  Steps in assessing need for quality evaluation; strengths and weaknesses of approaches: standards and outcome measurement approaches; factors in decision-making; Zambia case study; comparison of health sector accreditation programs around the world
  (62 pages, pdf 229KB)
  En español: Licenciatura, Acreditación y Certificación: Enfoques para la Evaluación y Administración de la Calidad de los Servicios de Salud
  
• Toolkit for Accreditation Programmes
  Charles Shaw, 2004, International Society for Quality In Health Care
  Models of external assessment; regulation and lisensing; accreditation approaches and impact; accountability; standards; processes; resources; information
  (This document can be obtained free of charge upon request)
• Egyptian Hospital Accreditation Program: Standards, Sixth Edition
  pdf, 372kb
  2005, Partners for Health Reform
  A total of 716 standards in 3 categories: (69) critical standards, (322) core standards, and (325) non-core standards. To become accredited, a hospital must meet all the critical standards and reach a cumulative score of 85 percent on the core standards. The noncore standards constitute a more ambitious target that hospitals are encouraged to work toward; current accreditation requires hospitals to reach a cumulative score of 40 percent on the non-core standards. The standards are expected to serve as a catalyst for change and improvement in both the culture and practice of health care in Egypt.
  (71 pages, pdf 363KB)