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WHO Productions:: What are the Best Strategies for Ensuring Quality in Hospitals?John Øvretveit, 2003, WHO Regional Office for Europe Approaches to improve quality and patient safety, hospital quality strategies, evidence (25 pages, pdf 254KB) :: Assessing Quality, Outcome and Performance Management Javier Martinez, 2001 Evolution of performance management; models, methods and indicators; prerequisites (36 pages, pdf 212KB) :: Improving Provider Skills. Strategies for Assisting Health Workers to Modify and Improve Skills: Developing Quality Health Care - A Process for Change - Christel A. Woodward, 2000, WHO/EIP/OSD/00.1 Factors influencing quality; behavior change strategies; team and facility strategies; supporting environment (60 pages, pdf 197KB) Other Productions:: Organizing for Quality: Options for Country ProgramsDavid Nicholas, 1999, Quality Assurance Project (USAID) Examines national level structures that organize QA functions and activities in different ways to facilitate quality work at the facility management and provider levels; country experiences from Chile, Equador, Niger, Zambia (24 pages, pdf 462KB) En français: Organisation de la qualité: options pour des programmes nationaux En español: Organización para la calidad:Opciones para los programas de país :: Quality Assurance and Performance Improvement: Important Approaches in Improving Health Systems James R. Heiby, 2001, Quality Assurance Project (USAID) Principles and framework; problem solving and identifying root causes; compliance with standards; involving physicians and the community; country experiences: South Africa, Russia, Guatemala (40 pages, pdf 529KB) :: Quality Assurance in the Jordan Primary Health Care System - Best Practices Quality Assurance in the Jordan Primary Health Care System - Best Practices, Edited by: Donna Bjerregaard, 2004, USAID and the Primary Health Care Initiative Building effective referral systems; reproductive health utilization; compliance with standards; complying with nursing procedures; promoting preventive services; improving client flow; strengthening health education (47 pages, pdf 1.3MB) :: Total Quality Management for Laboratories Gabriele Mallapaty, 2001, The Public Health Care Laboratory Operational support; minimise cost; quality services to all users; commitment; continuous learning; standardization; communication (Web page)
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