Management of quality of care:
Monitoring and evaluation of quality of care
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How can Hospital Performance be Measured and Monitored?
Health Evidence Network, 2003, WHO Regional Office for Europe
Quality improvement; principal methods; regulatory inspection; public satisfaction surveys; third-party assessment; statistical indicators; best evidence; public disclosure of performance data
(17 pages, pdf 212kb)
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Monitoring the Quality of Care in Family Planning
2000, Measure Evaluation
Quick investigation of quality is a practical, low-cost methodology for measuring quality of care in clinic-based family planning programs; Case studies in Turkey, Uganda and Zimbabwe
(22 pages, pdf 1MB) -
Methodology for Monitoring and Evaluation of Health Sector Reform in Latin America and the Caribbean
Latin America and Caribbean Regional Health Sector Reform Initiative (LACHSR), 1998
Monitoring the dynamics; monitoring the content: legal framework, access rights, decentralization, participation, financing, human resources, management, quality; evaluating results: equity, effectiveness, quality, efficiency, sustainability, participation and control
(37 pages, pdf 95kb) -
Quality Assessment and Assurance in Primary Health Care
M. I. Roemer and C. Montoya-Aguilar, 1988
Quality in the health system as a whole; quality as a specific feature of health care resources and activities; PHC health system environment and infrastructure; the who, what, when and where of assessment; problems encountered; indicators of quality; setting standards; sources of information; forms of support for quality assurance
(120 pages, pdf 2.7MB) -
Health facility survey
2003
Planning; preparation; forms; conducting; supervising; scenarios; data analysis; using information
(Web page with links to 6 chapters, 7 annexes and forms: click on the underlined headings to download - 181 pages in total) -
Monitoring Quality of Primary Care
Quality Assurance Project (USAID)
Quality monitoring issues; the importance of a systems view; measuring compliance with standards; definition of a monitoring system; establishing the quality monitoring system: a step-by-step approach; interpret and use results; design a data storage and retrieval system; disseminate information
(35 pages, pdf 8.6MB) -
The Quality Assurance Project: Measuring Quality
The systems view; foundations of quality monitoring; ongoing monitoring versus spot checks; an incremental approach; establishing a quality monitoring system
(website)