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Management of quality of care:
Patient safety

For frontline managers

• Aide-Memoire For National Blood Programmes: Blood Safety
  2002
  Blood transfusion service; blood donors; testing donated blood; clinical use of blood
  (2 pages, 174KB)
  En français: AIDE-MÉMOIRE pour les programmes nationaux de transfusion sanguine: Sécurité transfusionnelle
  En español: AYUDA MEMORIA para los Programas Nacionales de Sangre: Seguridad Sanguínea
• Aide-Memoire For National Blood Programmes: Quality Systems for Blood Safety
  2002
  Pre-requisites, organizational management; standards for quality systems; documentation; training; assessment
  (2 pages, 173KB)
  En français: AIDE-MÉMOIRE pour les programmes nationaux de transfusion sanguine: Systèmes qualité pour la sécurité transfusionnelle
• Aide-Memoire For National Blood Programmes: Clinical Use of Blood
  2004
  Pre-requisites; national guidelines; education and training; hospital transfusion committees; monitoring and evaluation
  (2 pages, 141KB)
  En français: AIDE-MÉMOIRE pour les programmes nationaux de transfusion sanguine: L’utilisation clinique du sang
• Year of Living Less Dangerously: Progress Report 2005
  2005, World Alliance for Patient Safety
  Clean care is safer care; global alliance programme; the power of engagement; medication safety terms and definitions; 4 core principles for reporting and learning systems;
  (47 pages, pdf 5.7MB)
• Patient Safety “Do No Harm"
  Sir Liam Donaldson, Perspectives in Health - The Magazine of the Pan American Health Organization Volume 10, Number 1, 2005
  Quality of health care; chain of errors; economic impact; prevent errors; transparency
  (Web page)
• The first Global Patient Safety Challenge
  Clean Care is Safer Care:
  - Blood safety
  - Injection and immunization safety
  - Safe clinical procedures
  - Safe water and sanitation in health care
  - Hand Hygiene
  (website)

• Quest for Quality Care and Patient Safety: the Case of Singapore
  M. K. Lim, 2004, Quality and Safety in Healthcare, 2004;13:71–75
  Multidimensional concept; monitoring clinical indicators and medical errors; institutional capacity; a culture of rigor; evaluation, public involvement and patient empowerment
  (5 pages, pdf 133KB)
• WHO Guidelines on Hand Hygiene in Health Care : Clean Hands are Safer Hands
  2005, World Alliance for Patient Safety
  The economic burden; interventions available but not used; indications for handwashing and hand antisepsis; hand hygiene techniques; recommendations for surgical hand preparation; selection and handling of hand hygiene agents; skin care; use of gloves; health-care worker education and motivation; governmental and institutional responsibilities
  (34 pages, pdf 2.1MB)
  En français: Recommandations OMS pour l'hygiène des mains au cours des soins (version avancée): Synthèsis
  En español: Hygiene de las manos en la atención sanitaria (borrador avanzado): Resumen
• WHO Draft Guidelines for Adverse Event Reporting and Learning Systems: From Information to Action
  2005, World Alliance for Patient Safety
  Definitions; reasons to report adverse events and errors? methods of learning from reporting; accountability; components of a reporting system; classification and analysis; alternative sources of information for patient safety; national reporting systems; private and non-government initiated systems; characteristics of successful reporting systems; checklist for a national adverse event reporting and learning system; security issues
  (80 pages, pdf 1.2MB)
• How to Operate Your Healthcare Technology Effectively and Safely
  pdf, 1.60Mb
  Caroline Temple-Bird, Manjit Kaur, Andreas Lenel, and Willi Kawohl, 2005
  Accountability; effective use of equipment; staff skills; care and cleaning; safe operation; infection control; waste management; control of other hazards; calculating usage rates of consumables and accessories; security, maintenance and fault reporting; monitoring progress
  (241 pages)
• Wash Your Hands
  David Morley, Teaching Aids at Low Cost
  Importance of soap; 3 methods for using small quantities of water; handwashing tips; handwashing in houses and schools
  (2 pages, pdf 120KB)
• World Health Professions Alliance Fact Sheet: Patient Safety
  World Health Professions Alliance
  Financial impact; recommendations for action: the client, professionals, facilities and governments
  (Web page)
• Making Medical Injections Safer (MMIS) website
  John Snow Inc.
  Resources available on injection safety including: training & capacity building; commodity procurement & management; advocacy & behaviour change; health care waste management; monitoring & evaluation
  (Website)

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