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Management of quality of care: Standards

• Standards for Health Promotion in Hospitals
  WHO European Office for Integrated Health Care Services, 2004, WHO Regional Office for Europe
  Format and application of standards; 5 examples of standards
  (16 pages, pdf 232kb)
• Guidelines on Quality Management in Multidisciplinary Occupational Health Services
  WHO European Centre for Environment and Health, Bilthoven, 2003, EUR/ICP/EHBI 02 02 03
  Ethics; environmental safety; international standards; application of standards
  (120 pages, pdf 400kb)

• Providers and Quality of Care
  Kristina Lantis, Cynthia P. Green, and Stephanie Joyce, 2002, Population Council and Population Reference Bureau
  Factors inhibiting quality: personal attitudes, technical and interpersonal skills, inadequate resources, and local customs; possible interventions: service standards and guidelines, upgrading logistics and support systems, improving provider training, strengthening staff supervision and management, and providing self assessment tools and job aids
  (8 pages, pdf 438kb)
• Helping Healthcare Providers Perform According to Standards
  Lani Marquez, 2001, Quality Assurance Project (USAID)
  Defining performance according to standards; framework of determinants; information transfer; behaviour change; elements of successful interventions
  (36 pages, pdf 484kb)
• Standards for Health Promotion in Hospitals
  WHO European Office for Integrated Health Care Services, 2004, WHO Regional Office for Europe
  Format and application of standards; 5 examples of standards
  (16 pages, pdf 232kb)
• Guidelines on Quality Management in Multidisciplinary Occupational Health Services
  WHO European Centre for Environment and Health Bilthoven, 2003, EUR/ICP/EHBI 02 02 03
  Ethics; environmental safety; international standards; application of standards
  (120 pages)
• Introducing Excellence
  2003, European Foundation for Quality Management
  An excellence model; fundamental concepts of excellence, self-assessment and performance improvement; standards related to each part of the model
  (16 pages, pdf 1MB)
  en français: Introduction à l’Excellence
  en espanöl: Introducción a la Excelencia
  in Portuguese: Indrodução à Excelência
  
• Licensure, Accreditation, and Certification: Approaches to Health Services Quality
  Anne L. Rooney and Paul R. van Ostenberg, 1999, Quality Assurance Project (USAID)
  Steps in assessing need for quality evaluation; strengths and weaknesses of approaches: standards and outcome measurement approaches; factors in decision-making; Zambia case study; comparison of health sector accreditation programs around the world
  (62 pages, pdf 229kb)
  En español: Licenciatura, Acreditación y Certificación: Enfoques para la Evaluación y Administración de la Calidad de los Servicios de Salud
  
• International Standards for TB Care
  pdf, 624kb
  2006, The Tuberculosis Coalition for Technical Assistance. Funded by the US Agency for International Development.
  To facilitate high-quality care for TB patients of all ages, including those with sputum smear-positive, sputum smear-negative, and extra pulmonary tuberculosis, tuberculosis caused by drug-resistant Mycobacterium tuberculosis complex organisms, and tuberculosis combined with human immunodefi ciency virus (HIV) infection.
  (60 pages)
• Standards for Peer Education Programmes
  2005, UNFPA, UNAIDS, USAID, and Family Health International.
  A tool for managers to monitor and improve program activities; framework of 52 standards under five categories: planning, recruitment and retention, training and supervision, management and oversight, and M & E.; tips and examples from around the world.
  (87 pages, pdf 1.4MB)