Management of resources and support systems:
Information systems
Data quality and use
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The Family Planning Manager's Handbook: Managing and Using Information
Management Sciences for Health
Information needs, sources, uses, flows, reporting, examples
(Web page with links to 30 sections: click on the section heading to get the information)
En français: La Boîte à Outils du Manager de Santé: Gestion de l'Information
En español: La Caja de Herramientas Gerenciales: Administración de la Información -
Improving Data Quality: A Guide for Developing Countries
WHO Regional Office for the Western Pacific, 2003
Accuracy; validity; reliability; completeness; documentation standards; medical records; types of data collection; clinical data; statistical analysis; public health
(81 pages, pdf 379kb) -
Data Quality Considerations in Human Resources Information Systems (HRIS) Strengthening
Samwel Wakibi, 2008, The Capacity Project
Data quality addresses: accuracy, precision, timeliness or currency, completeness, consistency and relevance; the paper also outlines best practices in strengthening human resource information systems
(4 pages, pdf 167kb)
Using Data to Improve Service Delivery:
A Self-evaluation Approach
A. LaFond, E.Kleinau, L. Shafritz, S. Prysor-Jones, F. Mbodj, B. Traore, E. Dembele, M. Gueye, Dr. M. Bouaré and C. Snow, 2003, Center for Applied Research on Population and Development (USAID)
This guide will help frontline health workers to use the data already collected at health facilities to:
♦ Solve common problems in service delivery; and
♦ Improve their response to community needs.
It is intended for staff in community based health centers to make greater use of existing service data to improve health services. Services covered include: antenatal care, assisted delivery, preventive infant visit, childhood immunization, family planning, and community involvement in health care management; worksheets. The principles can be applied to other services.
The document has been split for easier download. Each part is between 10 and 30 pages.