Management for health services delivery

Management of resources and support systems:
Information systems

For higher level managers

  • Information Systems: The Key to Evidence-based Health Practice
    R. J. Rodrigues, WHO, Bulletin of the World Health Organization, 2000, 78: 1344–1351
    Health services and programme management decision-making; development, validation and use of a variety of sources of evidence and knowledge; opportunities and challenges; reference databases, contextual data, clinical data repositories, administrative data repositories, decision support software, and Internet-based interactive health information and communication
    (8 pages, pdf 289kb)
  • Selecting and defining national health indicators
    pdf, 167kb

    2000, WHO
    Health system data problems; principles for selecting indicators; focus on peripheral health services; concensus workshop process for selecting indicators
    (6 pages, pdf 164kb)
  • Issues in Health Information: National and Subnational Health Information Systems
    How health information systems work and how countries can reform them. Many countries now have relatively good data on levels of (and trends in) child mortality, health services coverage, and health determinants, information on adult mortality and cause of death is not generally available. Better information is needed on morbidity; coverage and costs of interventions; and equity. The use of information to inform decision-making also needs strengthening.
    (29 pages, word 289kb)
  • Integrating Equity into Health Information Systems: a Human Rights Approach to Health and Information
    Lexi Bambas, PLoS Medicine 2005 Volume 2, Issue 4
    Every individual matters; everyone should have opportunities for health; Governments are accountable to the public, communities have a right to the information key need to make healthy decisions; governments, communities, and individuals are all responsible for promoting health
    (3 pages, pdf 267kb)
  • Methodological Issues in Measuring Health Disparities
    Keppel K, Pamuk E, Lynch J, et al. Vital Health Stat 2(141). 2005., Centers for Disease Control and Prevention, National Center for Health Statistics
    Choosing a reference point; adverse events; weighting groups; summary measures; 11 guidelines
    (22 pages, pdf 766kb)
  • WHO Guidelines for Adverse Event Reporting and Learning Systems: From Information to Action
    2005, World Alliance for Patient Safety
    Definitions; reasons to report adverse events and errors? methods of learning from reporting; accountability; components of a reporting system; classification and analysis; alternative sources of information for patient safety; national reporting systems; private and non-government initiated systems; characteristics of successful reporting systems; checklist for a national adverse event reporting and learning system; security issues
    (80 pages, pdf 1.2MB)