Management of resources and support systems:
Human resources
For frontline managers
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Supporting Staff Through Effective Supervision: How to Assess, Plan and Implement More Effective Clinic Supervision
Kwik-Skwiz #15, 1998, Health Systems Trust
Role of the clinic supervisor; qualities of an effective supervisor, effective use of clinic visits
(4 pages, pdf 635kb) -
How to Monitor and Address Absenteeism in District Hospitals
Kwik-Skwiz #25, 2000, Health Systems Trust
Causes of the problem, assessing patterns, steps to manage
(4 pages, pdf 604kb) -
Creating a Work Climate that Motivates Staff and Improves Performance
Global Health Technical Briefs, 2006, USAID
A positive work climate leads to and sustains employee motivation, high performance, and better results in health care. Good leadership and management practices contribute to a positive work climate.
(2 pages, 65kb) -
How to Motivate Staff
Glen Fowler and Joy Irwin, 2002, National Association or Auditors Comptrollers and Treasurers
A set of activities to examine staff motivation
(13 pages, pdf 230kb) -
Determining Skill Mix: Practical Guidelines for Managers and Health Professionals
James Buchan, Fiona O’May, 2000, Human Resources for Health Development Journal. ;4:2;111-118
Changing skill mix is not a panacea for all the ills of an organisation. It has a role to play in improving organisational effectiveness and quality of care; Four phases of the skill mix cycle are described: evaluating the need for change; identifying the opportunities and barriers for change; planning for change; and making change happen. skill mix is not just a technical exercise. It is a method of achieving organisational change which requires careful planning, communication, implementation and evaluation if it is to achieve its objectives
(10 pages, pdf 74kb) -
Performance Management Tool
Management Sciences for Health, 1998
Performance objectives, how to develop job descriptions, performance review
(19 pages, pdf 68kb) -
Human Resource Management Rapid Assessment Tool for Public and Private Sector Health Organizations
2005, Management Sciences for Health, Cambridge MA
Self-evaluation to facilitate the development of improvement strategies; core functions of a Human Resource Management:
HRD capacity, HR planning, personnel policy, HRM data, performance management and training; review personnel files, job descriptions, financial/payroll records and relevant labor law; formulate an action plan, glossary of terms
(24 pages, pdf 222kb) -
Transfer of Learning: A Guide for Strengthening the Performance of Health Care Workers
2002, Prime II Project, USAID
The role of learners, trainers, colleagues and supervisors before, during and after learning; factors that promote good performance and possible interventions; sample action plan; giving effective feedback;
(36 pages, pdf 453kb)
En français: Le Transfert de l’Apprentissage: Un Guide pour renforcer la performance des prestataires de soins de santé
En español: Transferencia del Aprendizaje: Una guía para fortalecer el desempeño del personal en el campo de la salud