Management for health services delivery

Management of resources and support systems:
Human resources


For higher level managers

  • Strategic management of the health workforce in developing countries: what have we learned?
    S A Fritzen, Human Resources for Health, 2007, 5:4
    Workforce issues are strategic: they affect overall system performance as well as the feasibility and sustainability of health reforms. Viewing workforce issues strategically forces health authorities to confront the yawning gaps between policy and implementation in many developing countries.
    Lessons emerge in four areas:
    1. Imbalances in workforce structure
    2. The difficulties of central-level steering of the health workforce
    3. Worker capacity and motivation
    4. A range of reforms centering on service contracting and improvements to human resource management
    (9 pages, pdf 281kb)
  • Development and Strengthening of HR Management in the Health Services
    pdf, 141kb

    2001, WHO Regional Office for the Americas
    Determinants of human resources management; strengthening management; AMRO tools and activities; (16 pages)
  • Working Together for Health, The World Health Report 2006, Policy Briefs
    pdf, 267kb

    2006, WHO
    1. Strengthening information and research on the health workforce: strategies for action;
    2. Investing in education for expanded capacity and lifelong learning;
    3. Making the most of the existing health workforce;
    4. Addressing the complex challenges of health worker migration;
    5. Bridging between health workers in separate public health programmes;
    6. Financing health workforce development
    (32 pages, pdf 262kb)
  • Nursing and Midwifery Workforce Management Guidelines
    pdf, 928kb

    WHO Regional Office for South-East Asia, 2003, SEARO Technical Publciation No. 27
    Policy and planning; partnership; involvement; education standards; life-long learning;
    staff deployment; working conditions; supervision; career development; motivation; regulation;
    evidence-based decisions
    (68 pages)
  • Human Resource Management Guide
    Civil Service Bureau, 1995, updated 2005, Hong Kong Special Administrative Region, Government
    1. Being Accountable: keeping the community informed; providing access to information;
    2. Living within our means: applying fiscal guidelines; assessing community needs; planning; resource allocation;
    3. Managing for performance: refining performance measures; improving efficiency; managing public finances; managing human resources; managing support services; reviewing progress;
    4. Developing our culture of service: making performance pledges; using feedback to improve services; securing staff commitment
    (33 pages, pdf 146kb)
  • The Interface Between Health Sector Reform and Human Resources in Health
    Felix Rigoli and Gilles Dussault, Human Resources for Health 2003, 1:9
    Efficiency; equity; user satisfaction; decentralization; contracting; new incentive systems; professional associations
    (12 pages, pdf 361kb)
  • Joint ILO/WHO Guidelines on Health Services and HIV/AIDS
    2005, World Health Organization; International Labour Organization
    Legal and policy framework; The health sector as a workplace; Occupational safety and health; Prevention and protection against infectious pathogens; Risk management ; Safe work practices;
    Safe handling of disposable sharps and injection; Equipment; Cleaning, disinfection and sterilization of equipment; Cleaning blood spills; Body handling and disposal; Laundry; Waste management; Monitoring and evaluation; Exposure incident management; Immediate actions; Follow-up actions; Analysis and record keeping; Care, treatment and support; Voluntary counselling and testing; Disclosure and confidentiality; Terms and conditions of work; Knowledge, education and training; Fact sheets
    (79 pages, pdf 1.3MB - note: this is a large document to download)
    En français: Directives conjointes OIT/OMS sur les services de santé et le VIH/SIDA
    En español: Directrices mixtas OIT/OMS sobre los servicios de salud y el VIH/SIDA
    Other Languages
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