Management of resources and support systems:
Human resources
Staff motivation
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Creating a Work Climate that Motivates Staff and Improves Performance
Global Health Technical Briefs, 2006, USAID
A positive work climate leads to and sustains employee motivation, high performance, and better results in health care. Good leadership and management practices contribute to a positive work climate.
(2 pages, 65kb) -
Guide on Staff Relations
Civil Service Bureau, 2005, Hong Kong Special Administrative Region, Government
Promoting good staff relations; communication; self-wellbeing; staff support; occupational health and safety
(25 pages, pdf 264kb) -
Staff Motivation
Civil Service Bureau Hong Kong
Why motivation is important, what we can do
(Web page with links to 7 sections: click on the underlined headings to get the information) -
Guidelines: Incentives for Health Professionals
2008, International Council of Nurses, International Hospital Federation, International Pharmaceutical Federation, World Confederation for Physical Therapy, World Dental Federation, World Medical Association.
Underlining both financial and non-financial incentives as critical to ensuring effective recruitment, retention and performance of health workers across the world, the Guidelines on Incentives describe different approaches taken by a number of countries. Examples of financial incentives cited include tax waivers, allowances (e.g. - housing, clothing, child care, remote location weighting etc.), insurance, and performance payments. Examples of non financial incentives include ensuring positive work environments, flexibility in employment arrangements and support for career development.
(44 pages, pdf 1.2MB)
En français:Directives: Mesures Incitatives Pour Les Professionnels De La Santé
En español:Directrices: Incentivos Para Los Profesionales de Atención de Salud -
When Staff is Underpaid: Dealing with the Individual Coping Strategies of Health Personnel
Wim Van Lerberghe, Claudia Conceic, Wim Van Damme, & Paulo Ferrinho,
Bulletin of the World Health Organization 2002;80:581-584.
Inadequate salaries and working conditions; predatory nature of coping mechanisms; competition for time, brain drain and conflicts of interest; government reluctance to address the issue openly; a more proactive approach required
(4 pages, pdf 65kb) -
Developing a Salary Policy
Management Sciences for Health, 1999
Job descriptions, classification, salary range, steps, cost of living
(6 pages, pdf 28kb) -
Rehabilitating the Workforce: the key to scaling up MNCH
World Health Report 2005 Policy Brief
Planned expansion of the workforce; rehabilitate productivity and morale; confront the remuneration issue; HR a matter of national importance
(4 pages, pdf 500kb)
En français: Améliorer le sort du personnel : l’élément clé pour développer les soins aux mères, aux nouveau-nés et aux enfants -
Identifying Factors for Job Motivation of Rural Health Workers in North Viet Nam
Marjolein Dieleman, Pham Viet Cuong, Le Vu Anh and Tim Martineau, Human Resources for Health 2003, 1:10
Motivating factors: appreciation, stable income and training; discouraging factors: low salaries and difficult working conditions
(10 pages, pdf 262kb) -
CEO Online: Motivation
CEO Institute, 2004
Needs, rewards, behaviour, reinforcement, expectations
(Web page)