Management for health services delivery

Management of resources and support systems:
Human resources

Migration and retention

  • Pacific Code of Practice for Recruitment of Health Workers
    2007, WHO Regional Office for the Western Pacific
    Guiding principles; rights and responsibilities; registration; monitoring and evaluation
    (16 pages, pdf 165kb)
  • Working Together for Health, The World Health Report 2006, Policy Briefs
    pdf, 267kb

    2006, WHO
    See item 4: Addressing the complex challenges of health worker migration
    (Total document is 32 pages, pdf 262kb; section 4 is 3 pages.)
  • Retention incentives for health workers in Zimbabwe
    2008, MJ Chimbari, D Madhina, F Nyamangara, H Mtandwa and V Damba, EQUINET Discussion Paper Series 65
    Causes of migration; strategies used to retain health professionals, how they are being implemented, monitored and evaluated; poor remuneration, unattractive financial incentives and poor working conditions;
    (37 pages, pdf 470kb)
  • Nursing and Midwifery Workforce Management Guidelines
    pdf, 928kb

    WHO Regional Office for South-East Asia, 2003, SEARO Technical Publciation No. 27
    Policy and planning; partnership; involvement; education standards; life-long learning;
    staff deployment; working conditions; supervision; career development; motivation; regulation;
    evidence-based decisions
    (66 pages)
  • Health workforce migration and retention
    WHO website with guidelines, case studies and related websites
  • Migration of Health Workers
    WHO website
  • 12 Steps for Creating a Culture of Retention, A Workbook
    PHI Quality Care through Quality Jobs (
    Uses Home and Community-Based Long-Term Care as an example, with checklists
    1. Prepare agency for effective recruitment and selection of new employees
    2. Conduct a staffing needs assessment
    3. Design and implement effective recruitment strategies
    4. Design and implement a successful selection process
    5. Build a strong management system to support retention
    6. Orient and support employees in their first few weeks on the job
    7. Provide employee supports to address life challenges
    8. Establish a peer mentor program
    9. Ensure constructive and effective coaching supervision
    10. Offer training, on-the-job learning, career development and advancement
    11. Establish an infrastructure that fosters worker participation
    12. Create a worker-management leadership team to provide oversight and inspiration to the plan and ensure ongoing evaluation and improvement
    (76 pages, pdf 238kb)