Management for health services delivery

Management of resources and support systems:
Human resources

HRH information

  • Building the Bridge from Human Resources Data to Effective Decisions
    2008, The Capacity Project, Technical Brief 11
    Ten fundamental pillars to for getting from HR data and reports to effective HR policy and management decision: 1. Making use of the data; 2. Developing a culture of inquiry; 3. Context matters; 4. Aligning different forces, interests and beliefs; 5. Preparing for data skeptics; 6. The power of the individual; 7. The power of the organization; 8. Navigating difficult conversations; 9. Process and relationships; 10. A journey, not a destination.
    (4 pages, pdf 151kb)
  • Data Quality Considerations in Human Resources Information Systems (HRIS) Strengthening
    2008, The Capacity Project, Technical Brief 10
    Briefly describes basic data quality concepts (accuracy, timliness, consistency, completeness, precision and relevance) and best practices in HRIS strengthening.
    (4 pages, pdf 170kb)
  • Functional Job Analysis: Guidelines for Task Analysis and Job Design
    WHO, 1999, Frank I. Moore
    This guide is designed for managers, supervisors, educators, planners, and evaluators. Its purpose is to discuss ways to improve decisions that affect how human resources are used to provide health services. Improved decisions require up-to-date and detailed information about three components of human resources for health: (1) the workforce, (2) the work performed and (3) the work settings. This guide discusses how to establish an information system that links these three components to form a unified model of human resources planning, training, and utilization.
    (55 pages, pdf 217kb)