Management for health services delivery

Management of health services delivery:
Supportive supervision of staff


For higher level managers

  • Making Supervision Supportive and Sustainable:
    New Approaches to Old Problems

    Lani Maquez and Linda Kean, 2002, USAID
    From a single official to the broader workforce; key functions, focus and approach; facilitation not inspection; who, how and when to supervise; sustaining performance improvement; evidence of effectiveness; time and investment; decentralized decision-making
    (28 pages, pdf 171kb)
  • Nursing and Midwifery Workforce Management: Guidelines
    WHO Regional Office for South-East Asia, 2003, SEARO Technical Publciation No. 27
    Policy and planning; partnership; involvement; education standards; life-long learning; staff deployment; working conditions; supervision; career development; motivation; regulation;
    evidence-based decisions
    (68 pages, pdf 2.8MB)
  • Mid-Level Management Course for EPI Managers
    pdf, 1.82Mb

    2004, WHO Regional Office for Africa
    Supervision is a key function of management. This module focuses on effective supervision of peripheral health workers. Supervision process: Planning supervision, conducting supervision visit, following up on supervision visit.
    (87 pages, pdf 2.3MB)
  • Link to Management of Human Resources
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