Management for health services delivery

Management strengthening framework:
An enabling working environment

Performance management

  • Conducting Performance Appraisal
    pdf, 49kb

    Chartered Management Institute, 2004
    Focus on behaviours and outcomes, benefits for apraisees and appraisers
    (2 pages, pdf 48kb)
  • Performance Management Tool
    Management Sciences for Health, 1998
    Performance objectives, how to develop job descriptions, performance review
    (19 pages, pdf 68kb)
  • Making Supervision Supportive and Sustainable: New Approaches to Old Problems
    Lani Maquez and Linda Kean, 2002, USAID
    From a single official to the broader workforce; key functions, focus and approach; facilitation not inspection; who, how and when to supervise; sustaining performance improvement; evidence of effectiveness; time and investment; decentralized decision-making
    (28 pages, pdf 171kb)

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