Patient safety

Work environment tools


Notes

The format of each tool is noted below. These include questionnaires, guidelines and checklists. The language of the tool is also listed. You will find a direct link, where available, to any measurement tools that are readily available at no cost. The setting or industry in which the tools can be used is also described. Most of the tools would be most appropriately used in health-care settings. Some tools can be used in almost all types of settings/industries and are therefore labelled "general".

One of the most important factors in evaluating these measurement tools was to determine their applicability and suitability for use in developing countries. In order to determine their applicability, the pilot study for each tool was examined. If the pilot study was conducted in a developed country, the measurement tool was deemed applicable only for use in developed countries. If the pilot study was conducted in a developing country, the measurement tool was deemed applicable only for use in developing countries.

These links are provided for information only. The World Health Organization (WHO) does not warrant that this information is complete and correct, and shall not be liable whatsoever for any damages incurred as a result of its use. WHO does not endorse the content of any tool listed, any recommendations listed therein, nor any organization or product mentioned above.

Work environment and hazards

Root Cause Analysis (RCA) toolkit

RCA offer a framework for reviewing patient safety incidents (and claims and complaints). Investigations can identify what, how, and why patient safety incidents have happened. Analysis can then be used to identify areas for change, develop recommendations and look for new solutions.

Format: Report-writing tools, templates
Language: English
Setting: Health care
Applicability: Developed world

Root Cause Analysis (RCA) framework

The Canadian framework is designed as a quality improvement tool to help individuals and organizations determine the contributing factors and root causes that led to an event. It also provides strategies for developing effective recommendations and implementing actions for systems improvement.

Format: Analysis model
Language: English
Setting: Health care
Applicability: Developed world

Healthcare Failure Modes and Effects Analysis

The purpose of this course is to help Veterans Administration Patient Safety Managers understand and carry out analysis using Healthcare Failure Mode and Effect Analysis (FMEA) techniques.

Format: Guideline, PPT presentation, worksheets
Language: English
Setting: Health care
Applicability: Developed world

Failure Modes and Effects Analysis

Failure modes and effects analysis (FMEA) is a step-by-step approach for identifying all possible failures in a design, a manufacturing or assembly process, or a product or service.

Format: Guideline
Language: English
Setting: Health care
Applicability: Developed world

Failure Mode, Effect, Criticality Analysis Resources

Resources from the Joint Commission.

Format: Worksheets, guidelines, additional resources
Language: English
Setting: General
Applicability: Developed world

Job Hazard Analysis

Job hazard analysis is a technique that focuses on job tasks as a way to identify hazards before they occur. In particular, it focuses on the relationship between the worker, the task, the tools, and the work environment.

Format: Booklet
Language: English
Setting: General
Applicability: Developed world

Probabilistic Risk Assessment

Procedures guide for NASA managers.

Format: Guideline
Language: English
Setting: Aviation
Applicability: Developed world

Human Factors Workbench

Presentation of the Human Factors Research and Engineering Group resources offered to the public via the website of the Federal Aviation Administration.

Format: Website
Language: English
Setting: Aviation
Applicability: Developed world