Health system responsiveness


1999 - 2004

  • To develop reliable, valid questions and a survey module for measuring health system responsiveness from the user's perspective. This phase of the work focussed on the development and analysis of 2 questionnaires: 1 for the Multi-Country Survey Study; 1 for the World Health Survey reliable and valid questionnaires for ascertaining how responsive health systems are to people using them
  • To produce country-level survey reports for the Responsiveness Module of the Multi-Country Survey Study.


  • To develop country-level survey reports for the World Health Survey
  • To develop a cross-country summary implementation report.
  • To publish analytical guidelines for analysing user-based questionnaires on responsiveness (starting with a focus on the MCSS responsiveness module).
  • To test the reliability and validity of the items in the WHS responsiveness module and recommend a short-list of items to measure responsiveness.


  • To review and recommend appropriate methods of analysis to adjust for differing scales of evaluation of the responsiveness domains among users.
  • To develop regional technical capacities for supporting governments to develop questionnaires and analyse the results of surveys on health system responsiveness.
  • To develop and support processes for sharing information on health system responsiveness between countries and across regions.
  • To build technical leadership in WHO for advising countries on the implications of health policies and programmes on the responsiveness of health systems to users.

Key WHO Information

Director-General and senior management

Governance of WHO
WHO Constitution, Executive Board and World Health Assembly

Media centre
News, events, fact sheets, multimedia and contacts

International travel and health
Publication on travel risks, precautions and vaccination requirements

World Health Report
Annual report on global public health and key statistics