Service delivery and safety

WHO Framework on integrated people-centred health services

Innovations from BRICS countries on people-centred health reforms at 70th World Health Assembly

Ministers of Health and Director-Generals from Brazil, Russian Federation, People's Republic of China, India and South Africa at WHA70.

July 2017 | Geneva -- On 24 May at the 70th World Health Assembly, a group of large emerging economies referred to as the “BRICS countries” – which includes Brazil, the Russian Federation, India, China and South Africa – convened at a side event sponsored by China. The aim: to share experiences and innovations on people-centred reforms as a cornerstone to making progress towards universal health coverage, using the WHO Framework on integrated people-centred health services as a basis for discussion.

WHO advisory group launched in Almaty to shape the future of primary health care

Minister of Health of Kazakhstan, Dr Yelzhan Birtanov, and
WHO Regional Director for Europe, Dr Zsuzsanna Jakab.

June 2017 | Kazakhstan -- Experts convened in Almaty, Kazakhstan, on 20–21 June 2017 for the inaugural meeting of the Primary Health Care Advisory Group. The WHO Regional Director for Europe launched the Advisory Group to advance primary health care in the WHO European Region.

At its first meeting, the Advisory Group engaged in discussions on the readiness and responsiveness of primary health care to embrace future health and social needs.

WHO launches Global Service Delivery Network for universal health coverage

Dr Edward Kelley (Director, WHO Service Delivery and Safety Department) announces launch of WHO Global Service Delivery Network in Almaty, Kazakhstan.

June 2017 | Kazakhstan -- A global network aimed at supporting the implementation of the WHO Framework on integrated people-centred health services has been established by the WHO Service Delivery and Safety Department. The WHO Global Service Delivery Network (GSDN) was launched on 20 June in Almaty, Kazakhstan, alongside the first Primary Health Care Advisory Group meeting to the WHO Regional Director/EURO and WHO inter-regional hospitals meeting.

PMAC 2017: How does people-centred health services contribute to UHC, the right to health, and leaving no one behind in the SDG era?

March 2017 | Thailand -- Strategies that focus on engaging and empowering underserved and marginalized subpopulations are essential to inform policy and decision-makers on how they can improve access to quality health services and financial protection and address broader societal goals such as equity, social justice, solidarity, and social cohesion. This was one of key messages to come out of a session on the “WHO Framework on integrated people-centred health services: reaching out to vulnerable populations” that took place on 29 January at the Prince Mahidol Award Conference in Bangkok, Thailand.

OECD: Next generation of health reforms to focus on people-centred systems

January 2017 | Paris -- From 16-17 January the OECD hosted a meeting for Ministers of Health and a High-Level Policy Forum on the theme of people-centred care at its Headquarters in Paris. Ministers from over 35 OECD and partner countries exchanged their ideas, ambitions and challenges for The Next Generation of Health Reforms and agreed on future priorities for the work of the OECD’s Health Committee.

Reforming service delivery is key for achieving the health-related SDG targets

September 2016 | New York -- The need to reform service delivery to be integrated and people-centred is a key recommendation in the final report from the High-Level Commission on Health Employment and Economic Growth. The report was delivered at a high profile event to the UN Secretary General Ban Ki-moon on the sidelines of the UN General Assembly in New York in September 2016. The report suggests that reformed service delivery models are required with a move away from hospital care towards a focus on prevention and providing high-quality, affordable, integrated, community-based, people-centred primary and ambulatory care. This is critical to ensure that services match the health needs of populations, which will ultimately help us make progress towards universal health coverage and the Sustainable Development Goals.


Integrated people-centred health services means putting the comprehensive needs of people and communities, not only diseases, at the centre of health systems, and empowering people to have a more active role in their own health.


What is the Framework on integrated people-centred health services?

Today's health services are not fit for 21st century challenges. Globally, more than 400 million people lack access to essential health care. Where health care is accessible, it is often fragmented and of poor quality. The Framework on integrated people-centred health services is a call for a fundamental shift in the way health services are funded, managed and delivered. It supports countries progress towards universal health coverage by shifting away from health systems designed around diseases and health institutions towards health systems designed for people.

Five strategies for integrated people-centred health services

WHO recommends five interwoven strategies that need to be implemented:
1. Engaging and empowering people and communities;
2. Strengthening governance and accountability;
3. Reorienting the model of care;
4. Coordinating services within and across sectors;
5. Creating an enabling environment.

How do we transform service delivery to be integrated and people-centred?

IntegratedCare4People is an online network of practitioners and organizations from around the world working together to encourage health systems and services to be integrated and people-centred. Through the exchange of high quality knowledge products and leading practices, the IntegratedCare4People platform aims to provide technical and operational insights into how health services can be transformed to achieve the IPCHS vision.

How is WHO supporting implementation of the Framework on IPCHS?

At WHO we are committed to working together with countries and health system stakeholders worldwide to support their goals towards integrated people-centred health services. Through mutually beneficial partnerships that leverage technical expertise and align efforts of everyone involved, we can achieve greater results than any country could alone.

Recent highlights

  • May 2017

    Reforming health service delivery for universal health coverage: new advocacy brief

    Integrated people-centred health services are a key feature of robust and resilient health systems and are critical for progressing towards UHC and the SDGs. Why are they so vital? What does it mean in practice? How can you take action? This WHO advocacy brief for policymakers builds on evidence from countries demonstrating how IPCHS supports progress towards UHC and the SDGs.

  • April 2017

    Health closer to home: transforming care in the Solomon Islands

    A bold new plan developed by the Solomon Islands’ Ministry of Health and Medical Services, with support from WHO, is transforming health services to deliver care closer to where people live. The plan defines what services are to be offered at each of the four levels of the health system, from small rural health clinics offering basic primary care to area health clinics with simple surgical services, provincial hospitals, and the National Referral Hospital.

  • March 2017

    Photo story: Advancing health through attention to gender, equity and human rights

    Attention to gender, equity and human rights can advance health; but the question is: how can this be done? How can health programmes consider the concerns and experiences of women, men, girls and boys from diverse groups as an integral dimension of the design, implementation, monitoring and evaluation of policies and programmes? In this photo story by the WHO Western Pacific Regional Office, see how making gender, equity and human rights everyone’s responsibility is reshaping the way health policies and programmes are developed and implemented to benefit women, men, girls and boys