Service delivery and safety

WHO Global Learning Laboratory for Quality UHC


Webinar series

Periodic webinars act as a mechanism for sharing emerging lessons from the field of quality within the context of UHC. The interactive webinars are open to all. Upcoming webinars are announced and past webinar series archived on this page. Webinars focus on sharing experiences with the aim of catalysing change. The webinar topics are organized around the three focus areas, namely:

  • national quality policies and strategies;
  • specific technical areas; and
  • the role of compassion in quality UHC.

Webinars use an ignite format which is a unique way of ensuring that those with intimate knowledge of quality at the front line describe their concepts and theories informed by current practice and implementation in a succinct manner, focussing on what participants need to know.

Upcoming webinars

GLL Webinar 5: Compassion
Date: December 2017
Summary: This webinar highlights the role of compassion as a critical pillar of quality health services. An overview of the linkages between quality and compassion is provided. In addition, the webinar provides case studies from selected countries that have incorporated compassion at different levels of their health system to catalyse change for achieving greater quality.

Past webinars

GLL Webinar 1: The WHO Global Learning Laboratory for Quality Universal Health Coverage
Date: 1 February 2017
Speakers: Shams Syed, Nana Mensah Abrampah and Melissa Kleine-Bingham.
Summary: The first webinar of the Global Learning Laboratory on Quality Universal Health Coverage aims to explain the rationale and architecture for the WHO Global Learning Laboratory for Quality Universal Health Coverage (GLL4QUHC).The webinar also seeks to orient participants on the functionality of the WHO Global Learning Laboratory for Quality Universal Health Coverage.

GLL Webinar 2: National Quality Policies and Strategies
Date: 30 May 2017
Summary: This webinar will examine the role of national quality polices and strategies in driving change in national health systems. The webinar will allow participants to think through key change drivers for developing national quality policies and strategies. Emphasis is placed on how local implementation can inform and be informed by national strategic direction on quality. Examples and lessons learned from a number of country experiences will be shared.

GLL Webinar 3: Quality improvement nuggets - wisdom from the field
Date: 31 July 2017
Summary: This webinar series is hosted in partnership with the USAID Applying Science to Strengthen and Improve Systems (ASSIST) project. This technical webinar will present findings from implementing quality improvement interventions using a variety of approaches in distinct health systems across the world. The focus will be on “change nuggets” that emerge from the implementation process that can be applied in other settings.

GLL Webinar 4: Quality of care for mothers, newborns and children: A pathfinder for enhanced quality of service delivery
Date: 17 October 2017, 15:00 CEST
Summary: The webinar will provide an overview of the MNCH Quality of Care Network as well as highlight the potential pathfinder role of quality MNCH in wider efforts to enhance quality of health services within the context of UHC. Specific country examples of change drivers will be examined with a focus on how MNCH can act as a pathfinder to progress towards people-centred services. Finally, the webinar examines how lessons learned from early work of the network can be cascaded to inform further work on quality at the national, regional and global level.