Service delivery and safety

Launch of Global diffusion of eHealth: Making universal health coverage achievable

The third global survey on eHealth conducted by the WHO Global Observatory for eHealth has a special focus – the use of eHealth in support of universal health coverage. eHealth is pivotal in supporting universal health coverage in a variety of ways relating to cost, access, quality and the range of services that can be provided. Published in December 2016, this report analyses how eHealth can be used to make universal health coverage achievable. The first global study of its kind, this publication will be useful for policy makers in eHealth and telecommunications, academics and students, and eHealth professionals.

Global guidelines on the prevention of surgical site infection

The first ever Global guidelines for the prevention of surgical site infection were launched by WHO’s Infection Prevention and Control team on 3 November 2016. They include 29 concrete recommendations distilled down by 20 of the world’s leading experts from reviews of the latest evidence. The guidelines are designed to address the increasing burden of health care-associated infections emanating from surgery, both on patients and health care systems globally.

Putting the needs of people at the centre of health services

It has been estimated that 400 million people do not have access to essential health services today, and where care is accessible, it is too often fragmented or of poor quality. WHO has developed the Framework on integrated people-centred health services, which aims to transform health systems so that they are integrated and coordinated towards the needs of people, treating each individual as a whole person, with often complex and multiple needs. This is critical to ensuring that health systems and services are able to meet today’s changing health needs, such as the growing burden of chronic and infectious disease.

Quality in universal health coverage

Quality of essential health services is a critical and relatively unexplored dimension within rapidly evolving UHC driven health systems. Indeed, the field of quality improvement – focused on systematic change methods and strategies – has a unique role in improving equity and effectiveness of health systems seeking to achieve UHC. There is an urgent need to place quality of care at the centre of global, regional and country level action in order to progress towards effective UHC.

Service Delivery and Safety (SDS)

WHO SDS supports countries in moving their health systems towards universal health coverage, through increased access to safe, high quality, effective, people-centred and integrated services.

Contact Information

Service delivery and safety
Health Systems and Innovation
World Health Organization
Avenue Appia 20
1211 Geneva 27