Service delivery and safety

Making injections safer

23 February 2015 -- Each year, at least 16 billion injections are given worldwide to retain or restore good health. Reused equipment poses a serious health care quality and safety challenge, particularly in developing countries. WHO and the Safe Injection Global Network launch a new initiative to address this, promoting the rational and safe use of injections. The Service Delivery and Safety Department is providing strategic leadership to this effort as part of its mission to aid Member States in advancing improved, integrated and people-centred health systems.

Regional focal points meeting

A WHO Regional Focal Points meeting for the department of Service Delivery and Safety will be convened on 22-23 April, 2014 at WHO-HQ. Focal Points for the departments of Health Service Delivery from the African (AFRO), the Americas (AMRO/PAHO), Eastern Mediterranean (EMRO), European (EURO), South East Asian (SEARO) and Western Pacific (WPRO) WHO Regional Offices will participate in the event.

The meeting aims to enhance cooperation alignment and communication between multiple focal points at all WHO levels: global, regional, sub-regional and country. It also aims to develop a coordinated approach to activities in service delivery.

WHO Global Strategy on People-centred and Integrated Health Services

The path to universal health coverage draws attention to various barriers in access to quality health services, linked to significant shortages in resources, a fragmentation of health services and lack of people-centredness. During 2014 and 2015, WHO will develop a Global Strategy that should assist Member States to achieve universal health coverage with more people-centred and integrated health services. The Strategy will provide a wide range of policy options and reform strategies that should allow for context-specific tailoring of policy recommendations at the regional and country level.

New WHO traditional medicine strategy

The WHO Traditional Medicine Strategy 2014–2023 was developed and launched in response to the World Health Assembly resolution on traditional medicine (WHA62.13).

The strategy aims to support Member States in developing proactive policies and implementing action plans that will strengthen the role traditional medicine plays in keeping populations healthy.


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Service delivery and safety (SDS)
Health Systems and Innovation (HIS)
World Health Organization
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