Service delivery and safety

Towards people-centred and integrated health services

27 March 2015 - Despite remarkable improvements in health outcomes and the strengthening of health programmes in recent years, health systems are still facing challenges, especially in areas of the world where chronic disease burden is high and resources are limited. To address these challenges, WHO launches a new global strategy on people-centred and integrated health services that encourages a paradigm shift in the way the services are funded, managed and delivered. The strategy presents a vision of a future in which all people have access to health services that considers their preferences, are coordinated around their needs, and are safe, effective, timely, efficient and of an acceptable quality.

Making injections safer

23 February 2015 -- Each year, at least 16 billion injections are given worldwide to retain or restore good health. Reused equipment poses a serious health care quality and safety challenge, particularly in developing countries. WHO and the Safe Injection Global Network launch a new initiative to address this, promoting the rational and safe use of injections. The Service Delivery and Safety Department is providing strategic leadership to this effort as part of its mission to aid Member States in advancing improved, integrated and people-centred health systems.

WHO traditional medicine strategy

The WHO Traditional Medicine Strategy 2014–2023 was developed and launched in response to the World Health Assembly resolution on traditional medicine (WHA62.13).

The strategy aims to support Member States in developing proactive policies and implementing action plans that will strengthen the role traditional medicine plays in keeping populations healthy.


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Service delivery and safety (SDS)
Health Systems and Innovation (HIS)
World Health Organization
Avenue Appia 20
CH-1211 Geneva 27