Service delivery and safety

Antibiotics: handle with care

Antibiotics are a precious resource and should be preserved. They should be used to treat bacterial infections, only when prescribed by a certified health professional. The emergence of resistance in the microorganisms has mainly been caused by an inappropriate use of antibiotics. The first World Antibiotic Awareness Week (16 to 22 November 2015) aims to increase awareness of global antibiotic resistance. WHO is encouraging all Member States and health partners to join this campaign. A variety of resources are available to support local campaigns including factsheets, infographics, posters and multi-media materials.

Ten years of Clean Care is Safer Care

13 October 2015 -- WHO launched the Clean Care is Safer Care programme in October 2005, with the aim of reducing health care-associated infections around the world. We hereby commemorate a decade of raising awareness, mobilizing political and professional commitment and promoting best practices for infection prevention and control. Much has been achieved across the world since 2005.

Primary health care: foundational to healthy communities

Effective primary health care is essential to strong health systems. Countries with high-performing primary health care achieve better health outcomes, more equitably and at lower cost compared to peers that over emphasize hospital and specialty care. On 26 September 2015, WHO, the World Bank Group and the Bill and Melinda Gates Foundation launch the Primary Health Care Performance Initiative (PHCPI). This initiative will assist low- and middle-income countries in improving primary health care through better measurement and knowledge-sharing. PHCPI helps countries identify which parts of their health system are working well and which ones need improvement in order to drive advancements and enhance accountability.

Towards people-centred and integrated health services

27 March 2015 -- Despite remarkable improvements in health outcomes and the strengthening of health programmes in recent years, health systems are still facing challenges, especially in areas of the world where chronic disease burden is high and resources are limited. To address these challenges, WHO is launching a new global strategy on people-centred and integrated health services that encourages a paradigm shift in the way health services are funded, managed and delivered. The strategy presents a vision of a future in which all people have access to health services that considers their preferences, are coordinated around their needs, and are safe, effective, timely, efficient and of an acceptable quality.

Service Delivery and Safety (SDS)

WHO SDS supports countries in moving their health systems towards universal health coverage, through increased access to safe, high quality, effective, people-centred and integrated services.

Contact Information

Service delivery and safety
Health Systems and Innovation
World Health Organization
Avenue Appia 20
1211 Geneva 27