Subnavigation

• Tobacco Free Initiative
• Implementing tobacco control
• Surveillance and monitoring
• Tobacco control economics
• Watching and countering the industry
• Quitting tobacco
• Media centre
• Publications
• About

Developing and improving national toll-free tobacco quit line services

A World Health Organizaton manual

Publication details

Number of pages: 106
Publication date: November 2011
Languages: Arabic, English, Spanish
ISBN: 978 92 4 150248 1

Downloads

• Arabic (File size: 10.11 MB)
• English (File size: 1.97 MB)
• Spanish (File size: 2.4 MB)

The guidelines for the implementation of Article 14 of the WHO Framework Convention on Tobacco Control (WHO FCTC) recognize that offering quit lines is a population-level approach towards helping tobacco users quit. World Health Organization also recommends that provision of easily accessible and toll-free telephone quit lines should be included in any comprehensive tobacco control effort. This manual, based on experiences from quit lines around the world, provides technical advice and case examples for establishing and operating a national quit line service, with a focus on choosing appropriate service delivery options, optimizing population coverage and utilization, and partnerships with health-care systems. This manual is primarily intended to help low- and middle-income countries (LIMICs) in the early stages of quit line development. It can also be useful to mangers of existing quit lines to improve their services.

Publication by chapter (English)

• Cover
  pdf, 123kb
• Contents
  pdf, 89kb
• Foreword, acknowledgments, abbreviations and glossary
  pdf, 224kb
• Executive summary
  pdf, 91kb
• Introduction
  pdf, 89kb
• Benefits and rationale for establishing quit line services
  pdf, 108kb
• Worldwide current situation of national quit line services
  pdf, 97kb
• Technical advice for establishing and operating quit line services
  pdf, 182kb
• Funding
  pdf, 79kb
• Range of services
  pdf, 127kb
• Creating a demand for service
  pdf, 196kb
• Integrating quit lines into health systems
  pdf, 149kb
• Monitoring performance and evaluating impact
  pdf, 104kb
• Communication and support between quit lines
  pdf, 69kb
• Conclusion
  pdf, 69kb
• Resources
  pdf, 89kb
• References
  pdf, 95kb
• Appendices
  pdf, 489kb

Related links

• Article 14 of the WHO FCTC
  Demand reduction measures concerning tobacco dependence and cessation
• Guidelines for implementation of Article 14 of the WHO FCTC
  Guidelines on demand reduction measures concerning tobacco dependence and cessation