Burnout and use of HIV services among health care workers in Lusaka District, Zambia: a cross-sectional study

Case study

Gina R Kruse, Bushimbwa Tambatamba Chapula, Scott Ikeda, Mavis Nkhoma, Nicole Quiterio, Debra Pankratz, Kaluba Mataka, Benjamin H Chi, Virginia Bond, Stewart E Reid

Publication details

Number of pages: 10
Publication date: 2009
Languages: English


This study describes the occupational or job burnout and utilization of HIV services among the providers of health care services in primary care centers in Lusaka. The results of the study show a high prevalence of occupational burnout among the study group. Working conditions were the most cited cause of the burnout and attrition. Only half of the survey respondents reported have been tested for HIV in past six months. The stigma attached to the diseases remained a significant reason why health care workers avoided HIV testing.

The paper suggests approaches to improve utilization of HIV- related services among health workers and improving working conditions to prevent burnout and attrition.