INVESTMENT ROUND: IMPACT STORY

WHO measurements and reporting builds trust

A key part of WHO’s Transformation Agenda is a stronger focus on accountability and transparency

WHO’s Transformation Agenda has a much stronger focus on accountability and transparency in reporting the Organization’s performance and contributions to the strategic goals mandated by Member States through the General Programme of Work (GPW) and Governing Bodies.

The WHO Output Scorecard is already building trust between WHO, Member States, donors and other stakeholders.

The Output Scorecard helps Member States, donors, and key stakeholders to better understand the Secretariat’s contribution to WHO targets.

After 2 years of Member State and staff consultations and pilot testing, the scorecard was first rolled out for the 2020–21 WHO Programme Budget. Modelled on the Multilateral Organisation Performance Assessment Network (MOPAN) approach, it collects quantitative and qualitative data based around the three strategic shifts of the Thirteenth General Programme of Work: stepping up leadership, driving public health impact in every country, and focusing global public goods on impact.

In addition to these three key areas, the scorecard collects information on value for money and impactful integration of gender, equity and human rights.

The scorecard is a structured way of reporting and storytelling allowing readers to see big picture progress and zoom into key elements of programmes.

The new process has evolved to become more structured and collaborative, requiring teams to reflect and review together. This more collective effort, along with a refined and streamlined version of the scorecard introduced for the 2022–23 biennium, is yielding richer and more meaningful results.

It allows WHO to highlight improved leadership, impact at the country level and effective normative work such as the delivery of technical products and global public health goods. The trust built through the scorecard is crucial for WHO to be able to continue delivering important technical programmes.

→ Read the full story on how WHO’s measurement and reporting is building trust

A fully funded WHO will enable the Organization to demonstrate organizational excellence through oversight, transparency and accountability, ensuring a strong WHO to perform for health.

Strengthening WHO’s transparency and accountability through the Output Scorecard is an example of WHO delivering corporate outcome 4: a sustainably financed and efficiently managed WHO, with strong oversight and accountability and strengthened country capacities better enables its workforce, partners and Member States to deliver the WHO Fourteenth General Programme of Work (GPW 14).

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