About Global Service Centre
WHO Global Service Centre
The Global Service Centre (GSC) was established in 2008 to offer administrative services to programmes and staff from the World Health Organization (WHO) and partner entities. The business objective was and continues to be achieving cost reductions and efficiency gains in the delivery of administrative services for WHO.
Enabled by WHO’s Enterprise Resource Planning (ERP) system, the Global Management System (GSM), the GSC provides services in the areas of Compliance and Risk Management, Global Finance, Global Human Resources, Global Payroll, Global Procurement and Logistics, and provide global IT operations support and user support through the Information Management and Technology unit. At its launch, GSC provided services to WHO headquarters, the WHO Western Pacific Region and partner entities. The centre has since expanded its client base and now provides administrative services to all programmes and staff of WHO, at all levels, with the exception of the WHO Region of the Americas.
The governance of the GSC has been organized through a globally
representative governance body of WHO’s administration, which is providing
strategic guidance and monitoring the performance of the Centre.
The experience has been overwhelmingly positive. Over the years,
the Centre has matured and has clearly shown that it can bring additional value
to the Organization. The Centre has grown to about 300 staff members,
successfully delivering a portfolio of administrative services to WHO and other
United Nations partner entities around the world. The volume of transactions
stabilized at an average of 300 000 per quarter over 2019.The capacity of the
Centre to handle this amount of transactions has been created by a combination
of increased proficiency in processing as well as efficiency improvements in
internal GSC processes.
WHO-GSC has been awarded ACCA Approved Employer status in the
Trainee Development Platinum Category, Chartered Institute of Management
Accountants Training Partner (CIMA), and the Multimedia Super Corridor
Affiliate Status (MSC Status Malaysia) in 2016. In 2017, the Global Finance
(GFI) team's high-quality work has been certified by ISO 9001:2015.
Mission statement
The mission of WHO Global Service Centre is to deliver agreed
quality and responsive services to customers in WHO and Partner Entities, to
enable them to implement their programmes efficiently and
cost-effectively; and to Staff, to ensure their contracts, salaries and
entitlements are administered appropriately and in a timely manner.
GSC
helps WHO effectively deliver its global health mandate and sustain a working
environment in GSC conducive to achieving the highest work standards and job
satisfaction.
Our shared values
Service-orientation
Providing services in a proactive and responsive way, aiming for client satisfaction.
Respect
Through professional behaviour, earning the respect of others, both within and outside the Organization.
Transparency
Encouraging open communication and providing access to information throughout the organization.
Efficiency
Striving for timely, cost-effective and accurate work results.
Continuous improvement
Continuously looking for improved ways of working and upgrading one's skills and competencies through learning.
Work/life balance
Actively promoting a healthy working environment where the work/life balance is respected.
Collaboration
Developing and maintaining effective working relationships within and outside the Organization.
Accountability
Promoting greater accountability at all levels ensuring that policies are implemented and adhered to.
Team Work
Working together in harmony, showing mutual respect and benefit from each other's ideas and talents.
Integrity
Staying equitable, impartial, and fair in all actions.