FAQ for Ukrainian refugees seeking health care in Romania

1. Your first point of contact with health care system: a family doctor is your first stop for all healthcare needs.
2. Guides you through the system: your family doctor can explain exactly how to get the medical help you need, including services of specialists, and which services are free.
3. Gets you registered: registration is a mandatory condition for receiving any primary free medical care in Romania.
4. Offers a range of services: from check-ups, to treating cuts and sprains, your family doctor can help with many things.
5. Trained and equipped to help people at all ages: family doctors are qualified to diagnose and treat a variety of medical conditions in both adults and children.

For your first visit at family doctor’s office, you need your passport and temporary protection (not copies). Leaving family doctors office don’t forget to take printed document with unique code which shows your registration in the system of social medical insurance.

Discuss with family doctor the vaccination plan according to your kid’s age. Vaccination is provided without charge by family doctors according to the National calendar of necessary vaccination for children. It is desirable to take a document which has information about vaccinations that have been made already.

Call 112 on any phone. It is free of charge in Romania.

If you come from Ukraine, you will get the same basic medical services, medicines, and materials that Romanian citizens with insurance get, through the national health programs.

No. If you're facing an emergency or come from an area with conflict, you can use the health insurance system without having to pay for medicines or extra fees for medical services. For this you don’t need to buy anything, it is enough that the family doctor registers you in the system of social medical insurance.

Yes, you do. A family doctor is the first person you'll talk to about your health. They can help explain how to get medical help, where to go for special care, and what services are free. They also help you join the health insurance system, which you need to get full medical help.