Objective of the programme
The World Health Organization has been providing technical assistance to the Government of the Peoples’ Republic of Bangladesh for developing and strengthening the country’s public health systems since 1972. The support provided by WHO to the Ministry of Health and Family Welfare covers a gamut of areas, including i) development of health-related policies; ii) generation of an evidence base for informed decision-making; iii) development of guidelines, norms, and standards; iv) capacity-building and strengthening the knowledge base and research; v) monitoring the country situation; vi) improving service delivery, and vii) overall strengthening of the health systems.
WHO Bangladesh is continuously providing technical support to the Government of Bangladesh in strengthening the medical product regulatory system in a view to achieving WHO Maturity level 3. The Directorate General of Drug Administration (DGDA), the national regulatory authority in Bangladesh, is responsible for ensuring the quality, safety, and efficacy of medical products. The DGDA's National Control Laboratory (NCL) has achieved several accreditations including WHO prequalification. Based on the WHO HQ team’s formal assessment using WHO Global Benchmarking Tool in July 2021, DGDA is working to comply with the recommendations in order to achieve WHO maturity level 3 in terms of vaccine regulations. The objective of the position is to provide technical support to the Directorate General of Drug Administration for the establishment of fully functioning quality management system at DGDA.
Description of duties:
Under the overall supervision of Deputy WHO Representative Bangladesh and direct supervision by Technical Officer, Essential Drugs and other Medicines, the incumbent will:
- Provide overall technical support to the Directorate General of Drug Administration regarding the implementation/strengthening quality management system at DGDA
- To provide capacity strengthening training for QMS department, DGDA regarding QMS components including- management, documentation, internal & external audit, etc. in order to achieve ML 3 of DGDA
- Provide technical support to ensure good documentation practice and archive management system
- Collaborate with QMS department and support the development of relevant documentation of QMS (including SOPs/Guidelines) and provide training to the concerned departments and personnel /stakeholders regarding the developed procedures/documents
- Support QMS department, DGDA in establishing communication systems for external and internal customers.
- Develop a system for customer satisfaction and system for dispute/complaint handling/management.
- Review all the developed procedures and documents of QMS department to achieve Maturity level 3 and provide technical input in alignment with the global practices of the Quality management system.
- Provide technical support and assist QMS department to address the critical recommendations (e.g. Root cause analysis, KPI, competency matrix, risk management…. etc.) based on the last WHO formal assessment in July 2021.
- Review the present system of archive management of DGDA, propose globally aligned, automated and well facilitated archiving management system and initiate the development. If required, collaborate with WHO IT consultant in the development of an internal archiving management database.
- Perform any other responsibilities/functions assigned by the supervisor.
Duration of contract: Initially 03 months (may be extended)
Contract type: Special Services Agreement (SSA)
Duty Station: Bangladesh-Dhaka
Link to apply:
- WHO Careers Website: Careers at WHO
- Vacancies (staff member access): https://careers.who.int/careersection/in/jobsearch.ftl
- Vacancies (external candidate access): https://careers.who.int/careersection/ex/jobsearch.ftl