This unique workshop – focused on raising awareness, knowledge, and skills concerning patient safety and service delivery – was held in Harare, Zimbabwe (9-13 September 2013). The 5-day meeting allowed participants to learn the process of patient safety activity planning, monitoring, evaluation and refinement. Country teams consisting of focal points from the Ministry of Health, WHO Country Offices and focal APPS hospitals worked together to define a clear way forward for their respective countries. The workshop focused on cross-country learning and the creation of a platform to continue to develop national patient safety policies and plans based on implementation experience.