Prehospital emergency care - operational guidance for ambulance systems

Overview

• Operational standards and resources, which address the governance and regulation of prehospital operations, including structured guidance on handover, equipment and medication lists for ambulances, and infection prevention and control. This section also introduces WHO’s prehospital standardized clinical form.
• Emergency communication and dispatch centres, providing an overview of the key components, levels of organization, and core functions of dispatch systems. 
• Medical control, which provides guidance for medical oversight of prehospital providers, and a framework and procedures for remote advising from a Medical Control Officer to support clinical decision-making in the field.
• Prehospital clinical protocols, which are system-wide clinical protocols for prehospital care of patients with specific clinical circumstances. Clinical protocols are aligned with the BEC course and tailored to the provider level (basic or advanced prehospital provider).