Improving the quality of health services: tools and resources

Overview

The tools and resources described in this document (hereafter referred to as “the compendium”) are a resource for WHO Member States aiming to improve the quality of service delivery.

The compendium collates current tools and resources on quality improvement (QI) developed by the WHO Service Delivery and Safety Department (SDS) and provides examples of how the tools and resources have been applied in country settings.