WHO QualityRights module on transforming services & promoting rights

Overview

The goal of this module is to provide training and guidance for mental health and social services on how to transform and improve services towards a recovery-oriented approach which respects human rights. This module contains two interrelated sections:

Part 1: Service culture, vision and leadership provides guidance to develop a shared vision and values for service delivery and address negative service cultures and power dynamics between staff and people using the services.

Part 2: Developing and implementing a transformation/improvement plan for service change helps people to understand the quality and human rights gaps within their service highlighted through the WHO QualityRights toolkit assessment, and then takes participants through a process of identifying priorities and actions for change in order to develop a comprehensive and concrete improvement/transformation plan.

This module used in conjunction with the WHO QualityRights assessment toolkit (available here https://www.who.int/publications/i/item/who-qualityrights-tool-kit) provides a comprehensive approach to improved service delivery in line with a person-centred, recovery and human rights-based approach.