The World Health Organization is inviting you to the webinar “Building best in class chatbots during COVID-19”. WHO, governments, NGOs, academia and the private sector, will come together to discuss and share lessons learned during the pandemic.
Chatbots are software programmes that interact with people over voice or text. Even before COVID-19, they played an important role in healthcare and the use of AI-enabled solutions is expected to increase even more in the coming years. During the pandemic, with even some of the most resilient health systems overwhelmed, people have turned towards alternatives when it comes to information and advice for their health. For many, their mobile phone is the primary source of information and chatbots are in the spotlight now more than ever.
The panels will discuss what’s new in the sector, how to fight the infodemic through language, usability and accessibility of chatbots and will share the biggest challenges and lessons learned over the past year. WHO will share a series of recent research papers with all participants.
Moderator: Catherine Cheney – Senior Reporter, Devex
Panel 1 – Chatting for health: helping people during COVID-19
- Gustav Praekelt – Founder at Praekelt.com, Co-Founder at Turn.io
- Cristiane Reis – Director, WhatsApp LATAM
- Tanya Accone – Senior Adviser on Innovation at Scale, UNICEF
- Horacio Rodríguez Larreta – Mayor of Buenos Aires City
- Fred Smith - Technology Team Lead, CDC
Panel 2 – Fighting Covid misinformation through chatbots: language, accessibility and usability
- Kerstin Trikalitis – CEO and Co-Founder Out There Media, Chairperson Out There Impact
- Hannah Behrendt – Principal Advisor – Head of Health, Behavioural Insights Team (BIT)
- Melisa Basol – Co-creator at Go Viral!
- Dr Karan Rangarajan - Surgeon, Honorary Clinical Lecturer (Imperial College London, ICSM & Sunderland Uni, BSc Nursing), Founder & CEO @ TheOSCEStation