WHO is inviting you to the second webinar of the series “Building best in class chatbots during COVID-19”. Chatbots are software programmes that interact with people over voice or text. Before COVID-19, they played an important role in healthcare and the use of AI-enabled solutions is expected to increase even more in the coming years. During the pandemic, with even some of the most resilient health systems overwhelmed, people have turned towards alternatives when it comes to information and advice for their health. For many, their mobile phone is the primary source of information and chatbots are in the spotlight now more than ever.
In the first webinar, speakers from WHO, governments, NGOs, Academia and the private sector were brought together to discuss their experiences on building COVID-19 chatbots and share lessons learned during the pandemic.
This webinar will focus on ways to optimize COVID-19 chatbots while enhancing the AI experience. It will explore why it is important to continuously improve the functionality and content of chatbots in order to better respond to the fight against COVID-19. More specifically, the speakers will discuss and share lessons learned on how they improved chatbots based on user data and analytics and will expand more on the importance human-centered design and shifting the focus to people when designing digital products.
When and where: 27 October 15:00 to 16:00 (CEST) online
AGENDA
Moderator: Catherine Cheney – Senior Reporter, Devex
Devex has a regular newsletter on global health, the Devex CheckUp
Opening remarks: Dykki Settle - Chief Digital Officer at Path and Co-Lead of the Center of Digital and Data Excellence
Setting the scene: Sara
Anderson - Executive Director at Bay Area Global Health Alliance
Panel 1 – Leveraging user insights for chatbot optimization
- Andy Pattison - Team Lead Digital Channels, World Health Organization
- Diego Fernández - Secretary of Innovation & Digital Transformation of the City of Buenos Aires
- Petya Kamburova – Senior Global Business Development Manager, Viber
Panel 2 – Developing successful chatbots with the focus on people
- LCDR Howard Chiou – Medical Officer, U.S. Centers for Disease Control and Prevention
- Neelam Pol – Programme Specialist, Innovation at UNICEF
- Dr Adam Miner – Clinical Assistant Professor, Psychiatry and Behavioural Sciences, Stanford University
Participants: WHO encourages the participation of representatives and experts specialized or interested in digital health, health communications experts and behavioural scientists.